24/7 Customer Services Specialist
24/7 Customer Services Specialist
Schiphol, Netherlands
Onsite
Permanent
Full Time or Part Time
32-40
130736
Als Customer Services Specialist bij TUI speel je samen met je team een cruciale rol bij het managen van alle vluchtgerelateerde verstoringen in de Belgische en Nederlandse TUI fly vloot. Jullie zijn de onzichtbare helden die ervoor zorgen dat alles tot in de puntjes geregeld is voor passagiers die te maken krijgen met (ernstige) vertragingen, overboekingen of andere reisgerelateerde problemen. Dag en nacht staat het team paraat om luchthavenafhandelaars te ondersteunen met vragen over passagiersboekingen, check-in systemen, vluchtwijzigingen en meer.
Je werkt nauw samen met het Operations Control Center (OCC), dat verantwoordelijk is voor alle operationele verstoringen en oplossingen binnen 72 uur en tijdens de operatie.
Deze functie bedraagt minimum 32 uur.
OVER ONS AANBOD
- Geniet van maar liefst 24 vakantiedagen en 8 ADV-dagen op fulltime basis, met de mogelijkheid om extra dagen bij te kopen voor nog meer ontspanning!
- Doe mee aan diverse gezellige uitjes en borrels met je collega’s en maak deel uit van een hecht en enthousiast team.
- Profiteer van 40% korting op TUI reizen, met een maximum van €1000 per jaar. Perfect voor je volgende droomvakantie!
- Maak gebruik van leuke extra’s zoals IPB (indien plaats beschikbaar) en speciale personeelsreizen om de wereld te ontdekken.
- Investeer in je gezondheid met onze sport-, voeding- en inspiratiesessies. Wij helpen je graag fit en gemotiveerd te blijven!
OVER DE FUNCTIE
Als Customer Services Specialist houd je je bezig met:
- Beantwoorden van vragen van lokale vertegenwoordigers, check-in agenten en luchthavenafhandelaars over passagiers.
- Beslissingen nemen over het welzijn van passagiers (vouchers, accommodatie, transport etc.) bij vertragingen.
- Beheren van passagiersaantallen en oplossen van overboekingen.
- Verwerken van gevolgen van vluchtwijzigingen (downgrades, reseating etc.).
- Verwerken van last minute special service requests.
- Versturen van SMS-berichten naar passagiers bij verstoringen.
- Communiceren met interne partners.
- Monitoren van social media buiten kantooruren.
- Begeleiden en inwerken van nieuwe teamleden na verloop van tijd.
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Career Areas Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here. -
About TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
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The best team in travel For us "Let's TUI it" means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
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Emerging Talent UK & I Our apprenticeship, placement and graduate programmes are essential in ensuring we develop a pipeline of emerging talent for our UK & Ireland business. We offer opportunities across a number of business areas, ensuring you experience an exciting mix of day-to-day business activities. Working right at the heart of our business – with real responsibilities, and the chance to work on real projects.
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Apprenticeships UK & I Our apprenticeships offer a great route into a varied and exciting career with TUI. We have lots of opportunities whether you join us in our finance team, or at our Hangar in engineering with TUI Airline, we’ll offer you heaps of support and encouragement – and all the opportunity you need to take your future where you like.
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TUI International Graduate Programme Are you a recent graduate eager to kick-start your career in the world of travel, tourism and aviation? Are you looking for an opportunity to gain international exposure and experience in various roles within a global industry leader? If so, the TUI International Graduate Programme is your passport to success!
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International Graduate Programme FAQ Our International Graduate Programme is vital in ensuring we develop a pipeline of early talent for our business. This FAQ page provides key details about the programme, application process, and what to expect.
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Interviewing with TUI - Corporate, Tech, and Engineering roles We’re excited that you’re considering joining TUI. We know interviews can be a little unsettling, but don’t worry we are here to support you. We’ve put together some great tips which we hope will help you feel more prepared so you can do your best.
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Diversity, Equity and Inclusion UK&I We're here to create unforgettable experiences. For customers. For each other too. To do this, we need to be ourselves, every day. Feel we belong and feel good in our unique-ness. That's why diversity, equity and inclusion are important to us. So our simple ask is to 'Come As You Are', and make sure that other people can do it, too. Because together, our potential is limitless.
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Careers in Denmark | Work with TUI Join TUI in Denmark and shape the future of travel. Explore roles in tech, customer service, and operations, making holidays unforgettable for all.
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Careers in Sweden | Work with TUI Explore TUI careers in Sweden. Join our team and help create unforgettable travel experiences across our airline, head office, and customer service.
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Welcome to TUI Netherlands Come and discover everything we do at TUI Netherlands and find your career of a lifetime
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Careers in the UK | Jobs at TUI Welcome to the UK. Join over 11,000 TUI colleagues across our Head Office in Luton, Contact Centre in Wales, Training Centre, Hangar 61, and Retail stores throughout England, Wales and Scotland.
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Your Benefits at TUI Spain Explore the benefits available to colleagues on local contracts at TUI Spain, designed to support your wellbeing, reward your contribution, and offer flexibility at work and in life.
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Careers in Ireland | Jobs at TUI Welcome to TUI in Ireland, where local knowledge meets global opportunity. Based in our warm and welcoming Dublin office and Retail stores across the country, our teams bring energy, humour, and purpose to everything they do.
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Careers in the UK | Benefits Discover the benefits of working with TUI in the UK, and be part of a team that creates unforgettable travel experiences for our customers.
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Careers in Ireland | Benefits Discover the benefits of working with TUI in Ireland, and be part of a team that creates unforgettable travel experiences for our customers.
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MPL FAQ Learn more about our TUI Airline MPL Cadet Programme.
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TUI River Cruises | Careers at TUI Find your flow! Sail some of the world’s most beautiful rivers, from the Rhine to the Nile and discover iconic cities like Budapest, Luxor and Vienna, as well as hidden gems such as Cochem and Dürnstein when you join us at TUI River Cruises.
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Careers in Denmark | Benefits Discover the benefits of working with TUI in Denmark – and be part of a team that creates unforgettable travel experiences for our customers.
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Berufseinstieg Schweiz | Jobs & Karriere bei TUI TUIcareers.tuigroup.comEnglish (United States)
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Belgium & Netherlands Early Careers
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TUI Job Day | Mallorca, Spain Discover Airport opportunities at our TUI Job Day in Mallorca on 22nd May.
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TUI Cruises | Careers at TUI Discover your ocean of possibilities with TUI Cruises. Change inspires us, flexibility is our strength, and innovation is in our DNA. Growth needs space so discover new opportunities!
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