FAQ Cabin Crew Germany

General

What are the requirements for the role?

• You must be at least 18 years old on the first day of your basic training.
• You must be at least 1.89 meters tall (barefoot, with feet flat on the ground).
• You must be able to perform all required tasks, including sitting safely and fully fastening a shoulder-strap seatbelt for the jumpseat.
• You can swim at least 25 meters.
• You are willing to undergo psychoactive testing and an aviation medical examination for flight attendants throughout your entire period of employment.
• You have a good command of spoken and written German and English at the CEFR B2 or ILR L3 level.
• You are flexible regarding shift work in a 24/7 flight schedule and can report to the base in uniform within 60 minutes.
• You must hold a valid passport with at least 6 months remaining validity and be eligible to apply for all necessary travel visas as well as an Electronic Travel Authorization (ETA) for entry into the United Kingdom.

Which bases are you recruiting for?

TBD (MUC, STR, FRA, DUS, HAJ)

What type of contract is it?

All contracts are initially limited to 12 or 24 months. (MUC STR FRA HAJ DUS). There is a prospect of continued employment and will be examined at the end of the fixed-term contract.

What months will I work?

If you are successful in the selection process, your basic course will start in January or February and ends in March. After successful completion of the course, there will be an assignment according to the duty roster.

What happens if I'm unable to start in January/February? 

If you are unable to attend one of the introductory courses from January/February, we will unfortunately be unable to include you in the rest of the application process.

What can I expect from the training?

The basic courses are held full-time and last about 8 weeks. In these courses, you will receive safety and emergency training, product and service training, a first aid course and gain insights into our guest care and service on board. They include theoretical and practical content, and your learning progress is checked in tests. In your free time, you are expected to study regularly.

What happens if I have pre-booked holiday and holiday request?

We cannot guarantee that the leave can be approved, as holiday entitlement can only be claimed after a waiting period of 6 months according to our collective agreement.

Which routes will I be flying?

All our crew members fly short and medium haul routes according to our route network. Not every destination is served from every station. An assignment is made by our crew planning by means of a duty roster.

What does a typical roster look like?

Unfortunately, we cannot provide an exemplary service plan, as this is created individually for each of our crew members by our crew planning. However, a roster is made up of flights, standbys and training. On average, however, you have 11 days off per month, often 3-6 days consecutively.

What is the salary/bonus ect?

In accordance with the current collective wage agreement, each cabin crew member starts at the start of the contract in salary level CA 1, which corresponds to a total of € 2,422,99 (consisting of basic salary, flight allowance 1 and flight allowance 2). In addition, there are the monthly variable salary components such as additional flight hours, on-board sales fees and statutory expenses.

What are my weekly working hours?

This depends on your duty roster and will always be made available to you on the 15th of the previous month.

Can my contract be extended?

Our contracts are always fixed-term. Toward the end of the contract period, we conduct an internal review to determine whether the employment relationship can be continued.

How long does it take to apply for a senior Cabin Crew position?

There is no general answer to this question, as it depends on when senior cabin crew positions are advertised again. There are currently no Senior Cabin Crew Member vacancies at TUI fly.

I have already completed a basic course with another airline, can I be credited for this?

Unfortunately no, at TUI fly you have to go through the complete Initial Course (basic course) in order to receive your Cabin Crew Attestation, regardless of previous experience or existing attestation.

Do I need to be covid vaccinated?

No, but we advocate a general willingness to be vaccinated according to the recommendations of the WHO.

Uniform Guidance

Are there uniform regulations?

Yes, we have regulated these in a company agreement for uniforms for cabin crew, we will be happy to provide you with this after a successful application process.

Can I apply for the position if I have visible tattoo's?

Cabin Crew online assessment

How long do I have to wait for an update?

If you’re eligible to proceed with the role of Cabin Crew, you should receive the online assessments within 10 working days of applying. If you haven’t received this, please check your spam folders. After 10 working days, if you’ve still not received a link please contact cabincrew.careers@tui.co.uk. 

I have been invited to complete an online assessment, what do I have to do?

You’ll be required to complete a Situational Judgement Test and Personality Questionnaire. Details of what to do at each stage of the process will be provided in your invitation email.

I have a technical issues with my online assessment, who should I contact?

Who do I contact if I need assistance or require any reasonable adjustments throughout the selection process?

Please contact our Talent Acquisition Team at the earliest opportunity by emailing cabincrew.careers@tui.co.uk. 

If I'm unsuccessful, at any stage, when can I re-apply?

If you’re unsuccessful for one of our bases, then we’re not able to accept further applications for other bases during the same recruitment campaign. Unsuccessful applicants must wait until the following year’s campaign to reapply.

Cabin Crew assessment centre

Where will the assessment centre take place?

TBD

How do I book my assessment centre? 

I've been invited to attend a virtual assessment centre, what. do I have to do?

Full details of what to do at the assessment centre will be provided in your invitation email.

What should I wear to my assessment centre?

You’ll be representing yourself virtually and we’d recommend that you attend in smart appearance.

Cabin Crew talent pool

What is a talent pool?

What happens if I don't receive an offer?

We want to be open, honest and transparent about our offer process. On occasion our base requirements do change, which may result in you not receiving an offer. If you don’t receive an offer for this season, you would be required to reapply when we launch our next Cabin Crew Recruitment Campaign.

If I'm successful in securing a position, what do I need to do?

• Complete evidence of all employment positions, vocational training and further education, school and study periods, as well as any periods of non-employment covering the last five years
• For non-German EU citizens: a self-disclosure from the Central Register of Foreigners (Ausländerzentralregister)
• For periods of residence or stays abroad of more than 28 days within the last ten years: a criminal record certificate, including an officially certified German translation in the original, or an EU Criminal Record Certificate

What should I expect during the cabin crew training course?

Our Cabin Crew training courses are full time and run for approximately 6-7 weeks. During the course you will learn about health and safety, where there will be both practical and theory elements, along with regular exams that need to be passed to a high standard. There will be early starts, late finishes and you will be required to study in your spare time. During the Cabin Crew training course its important that you uphold uniform standards, time keeping and general organisation.