Customer Service Specialist - Klantenservice
Customer Service Specialist - Klantenservice
Enschede, Netherlands
Hybrid
Permanent
Full Time or Part Time
32-40
129432
Krijg jij energie van het behandelen van vragen en klachten van klanten? Dan hebben wij de perfecte positie voor jou. Als Customer Services Specialist op de afdeling Klantenservice speel je een cruciale rol in het zorgen voor tevredenheid bij onze klanten. Of het nu gaat om het adequaat afhandelen van e-mails of het verzekeren dat onze klanten met een glimlach de telefoon neerleggen.
OVER ONS AANBOD
Als Customer Service Specialist bij TUI profiteer je van veel voordelen, waaronder:
- Een bruto startsalaris van € 2.514,88 op fulltime basis;
- 24 vakantiedagen en 8 ADV dagen, met de mogelijkheid om extra vakantiedagen te kopen;
- Na een inwerkperiode van 3 maanden de optie om 2 dagen per week op kantoor te werken en de overige dagen vanuit huis;
- 40% korting op TUI-reizen plus leuke extra's zoals IPB (indien plaats beschikbaar), een gratis doorlopende reisverzekering, korting op bijv. parkeren op Schiphol, autohuur en pretparken;
- Toegang tot Health & Wellbeing-programma's, inclusief sportactiviteiten, voedingsadvies en inspirerende sessies om ervoor te zorgen dat je je goed voelt en lekker in je vel zit.
OVER DE FUNCTIE
Soms verloopt een vakantie niet helemaal zoals onze klanten hadden gehoopt. Ze kunnen dit aan onze Klantenservice laten weten. Als Customer Service Specialist op deze afdeling ben jij verantwoordelijk voor het behandelen van deze kwesties via telefoon en e-mail. Door de klant op de juiste manier bij te staan, draag je bij aan een optimale klanttevredenheid en het behoud van klanten. De vragen en klachten komen na de gemaakte reis binnen bij de klantenservice afdeling, zoals vluchtvertragingen, verzekeringsvragen, calamiteiten en nazorg.
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Career Areas Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here. -
About TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
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The best team in travel For us "Let's TUI it" means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
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Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
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Our World Read our stories about who we are, what we do, and how we make the world (and our colleagues) smile every day. Ready to explore?
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Emerging Talent UK & I Our apprenticeship, placement and graduate programmes are essential in ensuring we develop a pipeline of emerging talent for our UK & Ireland business. We offer opportunities across a number of business areas, ensuring you experience an exciting mix of day-to-day business activities. Working right at the heart of our business – with real responsibilities, and the chance to work on real projects.
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Apprenticeships UK & I Our apprenticeships offer a great route into a varied and exciting career with TUI. We have lots of opportunities whether you join us in our finance team, or at our Hangar in engineering with TUI Airline, we’ll offer you heaps of support and encouragement – and all the opportunity you need to take your future where you like.
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TUI International Graduate Programme Are you a recent graduate eager to kick-start your career in the world of travel, tourism and aviation? Are you looking for an opportunity to gain international exposure and experience in various roles within a global industry leader? If so, the TUI International Graduate Programme is your passport to success!
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International Graduate Programme FAQ Our International Graduate Programme is vital in ensuring we develop a pipeline of early talent for our business. This FAQ page provides key details about the programme, application process, and what to expect.
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Interviewing with TUI - Corporate, Tech, and Engineering roles We’re excited that you’re considering joining TUI. We know interviews can be a little unsettling, but don’t worry we are here to support you. We’ve put together some great tips which we hope will help you feel more prepared so you can do your best.
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Diversity, Equity and Inclusion UK&I We're here to create unforgettable experiences. For customers. For each other too. To do this, we need to be ourselves, every day. Feel we belong and feel good in our unique-ness. That's why diversity, equity and inclusion are important to us. So our simple ask is to 'Come As You Are', and make sure that other people can do it, too. Because together, our potential is limitless.
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Careers in Denmark | Work with TUI Join TUI in Denmark and shape the future of travel. Explore roles in tech, customer service, and operations, making holidays unforgettable for all.
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Welcome to TUI Netherlands Come and discover everything we do at TUI Netherlands and find your career of a lifetime
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Your Benefits at TUI Spain Explore the benefits available to colleagues on local contracts at TUI Spain, designed to support your wellbeing, reward your contribution, and offer flexibility at work and in life.
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Careers in the UK | Benefits Discover the benefits of working with TUI in the UK, and be part of a team that creates unforgettable travel experiences for our customers.
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MPL FAQ Learn more about our TUI Airline MPL Cadet Programme.
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Careers in Denmark | Benefits Discover the benefits of working with TUI in Denmark – and be part of a team that creates unforgettable travel experiences for our customers.
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Berufseinstieg Schweiz | Jobs & Karriere bei TUI TUIcareers.tuigroup.comEnglish (United Kingdom)
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Belgium & Netherlands Early Careers
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TUI Job Day | Mallorca, Spain Discover Airport opportunities at our TUI Job Day in Mallorca on 22nd May.
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TUI Cruises | Careers at TUI Discover your ocean of possibilities with TUI Cruises. Change inspires us, flexibility is our strength, and innovation is in our DNA. Growth needs space so discover new opportunities!
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