Customer Services Agent
Customer Services Agent
Rijswijk, Netherlands
Hybrid
Permanent
Full Time or Part Time
24-40
129496
Als Customer Services Agent bij TUI ben je verantwoordelijk voor het telefonisch adviseren van onze klanten voor ze op vakantie gaan. Ook houd je onze vakantiegangers op de hoogte van eventuele wijzigingen. Natuurlijk zorg je voor blije klanten, waardoor je ook bijdraagt aan de gestelde (commerciële) resultaten.
OVER ONS AANBOD
- Een bruto startsalaris van €2.474,88 op fulltime basis.
- Na 3 maanden werkzaam te zijn bij TUI, de mogelijkheid om 3 dagen per week vanuit huis te werken (op fulltime basis).
- Maar liefst 24 vakantiedagen en 8 ADV-dagen op fulltime basis, met de optie om extra dagen bij te kopen.
- Gezellige uitjes en borrels met je collega’s.
- 40% korting op TUI-reizen, tot een maximum van €1000 per jaar
- I.P.B. (Indien Plaats Beschikbaar) rechten op TUI fly vluchten.
- Diverse studiereizen.
- Health & Wellbeing: sporten, voeding en inspirerende sessies.
OVER DE FUNCTIE
- Adviseren van klanten over het volledige aanbod van TUI-pakketreizen en vliegtickets.
- Aanvullend advies geven over extra opties zoals verzekeringen, autohuur, transfers, excursies en event tickets.
- Telefonisch verwerken van boekingen.
- Informeren van klanten over wijzigingen in boekingen en ervoor zorgen dat zij alsnog een onbezorgde vakantie tegemoet gaan.
- Door uitstekende service zorg je voor blije klanten en het behalen van commerciële doelen.
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Career Areas Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here. -
About TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
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The best team in travel For us "Let's TUI it" means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
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Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
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FAQ
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Our World Read our stories about who we are, what we do, and how we make the world (and our colleagues) smile every day. Ready to explore?
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Cruise We power an impressive fleet of 18 ocean and 6 river ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
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Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
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Global Entry Programmes Our entry programmes are available across the globe. Each location offers something unique. Discover the opportunities waiting for you.
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Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
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Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
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Cookie Notice | Jobs & Careers at TUI Your privacy is important to us. Here you will find all the information about what cookies are, how we use them and your choices when it comes to cookies.
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Entertainment
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Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
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Cabin Crew
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Operations und Delivery
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Hotel Operations
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How We Hire | Destination Jobs At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
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ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
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Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
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Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
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Animation A cheerful group of women dressed in blue shirts stands near palm trees, capturing a moment in a vibrant outdoor environment.
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Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
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Digital, Tech, & Data | Information Security Within our Information Security community of practice you will perform a crucial role in protecting our IT organisation.
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Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
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Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
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Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
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Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
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Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
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Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
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Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
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Crystal Ski We’ve been taking people to the mountains for over 40 years to create unforgettable experiences in ince, snow and sun. Join us and make some of the world’s greatest ski resorts your home.
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Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
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Come as you are. We know people are as diverse as the destinations we send our customers to. Just as travel is about exploration, we are on a journey to make our work culture more inclusive. This is how we do diversity and inclusion at TUI...
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Marella Cruises Head Office An office-based career with Marella Cruises is an ocean away from dull, we work on everyone’s favourite moment… their holiday. So we need a diverse mix of skills, interests and talent to help make the cruise holiday dreams of over 300,000 customers a reality. We’re a close-knit team of 70 colleagues based at our TUI Head Office and we’d love to welcome you onboard.
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Marella Cruises Marine & Technical At Marella Cruises we’re famous for our service. Our Deck and Technical team are responsible for ensuring our ships meet international laws and regulations. For ensuring the integrity of the vessel and all the onboard systems. And for delivering an efficient and cost-effective operation.
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Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
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Marella Cruises Hotel Operations The hotel team are the biggest department across our fleet of ships. Our 2,000-strong crew is a blend of cultures, nationalities and skillsets coming together to deliver industry-leading hospitality – we’re a truly diverse team. We thrive in a culture of mutual respect, professionalism and a shared sense of fun, working together to create a healthy and harmonious environment. We encourage you to let your personality through as you bring the magic of a cruise holiday to life to our guests.
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Marella Cruises Onboard Partners We recruit professional stylists, therapists, retail experts, and photographers to enhance your Marella cruise experience. Discover more about our roles with our onboard partners!
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Marella Cruises Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
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Emerging Talent UK & I Our apprenticeship, placement and graduate programmes are essential in ensuring we develop a pipeline of emerging talent for our UK & Ireland business. We offer opportunities across a number of business areas, ensuring you experience an exciting mix of day-to-day business activities. Working right at the heart of our business – with real responsibilities, and the chance to work on real projects.
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Apprenticeships UK & I Our apprenticeships offer a great route into a varied and exciting career with TUI. We have lots of opportunities whether you join us in our finance team, or at our Hangar in engineering with TUI Airline, we’ll offer you heaps of support and encouragement – and all the opportunity you need to take your future where you like.
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Placements UK & I We’ve proud to have won numerous industry awards for our placement programme and are continually rated highly by our students. We have an excellent retention rate, with over 70% of all placements returning to the company after they have finished their degree.
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Graduates UK & Ireland As part of the graduate programme at TUI, you’ll spend two or three invaluable years, working right at the heart of our business – with real responsibilities, and the chance to work on real projects. You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development.
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TUI International Graduate Programme Are you a recent graduate eager to kick-start your career in the world of travel, tourism and aviation? Are you looking for an opportunity to gain international exposure and experience in various roles within a global industry leader? If so, the TUI International Graduate Programme is your passport to success!
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International Graduate Programme FAQ Our International Graduate Programme is vital in ensuring we develop a pipeline of early talent for our business. This FAQ page provides key details about the programme, application process, and what to expect.
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Interviewing with TUI - Corporate, Tech, and Engineering roles We’re excited that you’re considering joining TUI. We know interviews can be a little unsettling, but don’t worry we are here to support you. We’ve put together some great tips which we hope will help you feel more prepared so you can do your best.
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Diversity, Equity and Inclusion UK&I We're here to create unforgettable experiences. For customers. For each other too. To do this, we need to be ourselves, every day. Feel we belong and feel good in our unique-ness. That's why diversity, equity and inclusion are important to us. So our simple ask is to 'Come As You Are', and make sure that other people can do it, too. Because together, our potential is limitless.
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Careers in Denmark | Work with TUI Join TUI in Denmark and shape the future of travel. Explore roles in tech, customer service, and operations, making holidays unforgettable for all.
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Careers in Sweden | Work with TUI Explore TUI careers in Sweden. Join our team and help create unforgettable travel experiences across our airline, head office, and customer service.
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Careers in Denmark | Work with TUI Explore TUI careers in Denmark. Join our team and help create unforgettable travel experiences across our operations and head office.
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Careers in Poland | Work with TUI Explore TUI careers in Poland. Join our team and help create unforgettable travel experiences head office and customer service functions.
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Welcome to TUI Belgium Welcome to TUI Belgium, where you can find your career of a lifetime across the whole country in different career areas.
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Welcome to TUI Netherlands Come and discover everything we do at TUI Netherlands and find your career of a lifetime
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Careers in the UK | Jobs at TUI Welcome to the UK. Join over 11,000 TUI colleagues across our Head Office in Luton, Contact Centre in Wales, Training Centre, Hangar 61, and Retail stores throughout England, Wales and Scotland.
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TUIcareers.tuigroup.com
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Your Benefits at TUI Spain Explore the benefits available to colleagues on local contracts at TUI Spain, designed to support your wellbeing, reward your contribution, and offer flexibility at work and in life.
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Careers in Ireland | Jobs at TUI Welcome to TUI in Ireland, where local knowledge meets global opportunity. Based in our warm and welcoming Dublin office and Retail stores across the country, our teams bring energy, humour, and purpose to everything they do.
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Careers in the UK | Benefits Discover the benefits of working with TUI in the UK, and be part of a team that creates unforgettable travel experiences for our customers.
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Careers in Ireland | Benefits Discover the benefits of working with TUI in Ireland, and be part of a team that creates unforgettable travel experiences for our customers.
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TUI Dutch Caribbean Discover everything about TUI at Dutch Caribbean. Find out what jobs or locations you can work from.
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TUI in Portugal | Jobs & Careers at TUI Build your future with TUI Portugal – where tech, people, and operations talents grow, connect, and shape the future of travel.
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TUI in Austria | Jobs & Careers at TUI Located in the heart of the Alps, Austria combines breathtaking nature with rich culture and true hospitality. Snow-covered peaks, historic cities and lived traditions – this is where quality of life meets joy of life.
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Careers in Finland | Work with TUI Explore TUI careers in Finland. Join our team and help create unforgettable travel experiences across tech, operations, and customer service.
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TUI in Germany | Jobs & Careers at TUI Germany is the birthplace of TUI and still one of our most exciting locations – with roles across tech, travel, and everything in between.
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TUI MAGIC LIFE TUI MAGIC LIFE is our all-inclusive club brand full of energy, colour, and unforgettable moments. And that goes for the jobs, too. Across our beachside clubs in some of the most stunning holiday destinations, we create unforgettable moments through sports, shows, music, and personal connection. Whether you're entertaining guests on stage, leading activities on the beach, or supporting behind the scenes, you’ll be part of a team that lives and breathes holiday vibes.
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Crystal Ski Learn more about Crystal Ski. Crystal Ski is a part of TUI, one of the world's largest travel groups. Find your way to the mountains with us as a career.
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Discover TUI in Cyprus Cyprus offers more than just sun-soaked beaches - it’s also home to exciting opportunities with TUI. Discover more today.
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Discover TUI in Mexico Mexico is much more than a destination - it’s a place full of energy, colour, and a deep passion for hospitality. Discover more today.
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Discover TUI in Greece Greece is more than just a breathtaking destination - it’s a vibrant hub for TUI’s passionate team. Discover more today.
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The Mora Discover more about The Mora – where luxury meets exceptional service.
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Careers in Türkiye | Work with TUI Explore TUI careers in Türkiye. Join our team and help create unforgettable travel experiences for customers across the destination.
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MPL FAQ Learn more about our TUI Airline MPL Cadet Programme.
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TUI River Cruises | Careers at TUI Find your flow! Sail some of the world’s most beautiful rivers, from the Rhine to the Nile and discover iconic cities like Budapest, Luxor and Vienna, as well as hidden gems such as Cochem and Dürnstein when you join us at TUI River Cruises.
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Destination Jobs - Work Abroad Discover more about working abroad in one of our destinations across the world.
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Our Hotel and Destination Brands Discover our brands across the world in our beautiful destinations and hotels.
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Careers in Sweden | Benefits Discover the benefits of working with TUI in Sweden – and be part of a team that creates unforgettable travel experiences across our airline, offices, and customer service.
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Careers in Denmark | Benefits Discover the benefits of working with TUI in Denmark – and be part of a team that creates unforgettable travel experiences for our customers.
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TUI in Switzerland | Jobs & Careers at TUI Switzerland is where tradition meets innovation. From our modern Zurich headquarters to retail, cruises, and operations, TUI Switzerland offers diverse career paths in an inspiring environment – with real Swiss spirit
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Destination Jobs - Work Local Discover more about working locally in one of our destinations across the world.
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TUI River Cruises | Nautical & Technical Join us on an adventure with TUI River Cruises! Become a valued member of our Nautical and Technical teams.
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Berufseinstieg Schweiz | Jobs & Karriere bei TUI TUIcareers.tuigroup.comEnglish (United States)
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Your Benefits at TUI Germany Discover the benefits for colleagues in Germany, from wellbeing and flexibility to financial perks and exclusive travel discounts.
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Benefits of Working with Us in Portugal Discover the unique perks of building your career in Portugal — from competitive pay and professional development to a supportive workplace culture and stunning year‑round surroundings. Learn how we reward your talent while helping you thrive both personally and professionally.
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TUI MAGIC LIFE | Frequently Asked Questions Explore our FAQs to learn about a career with TUI MAGIC LIFE.
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TUI Airline Global Pilots | FAQ Explore answers to frequently asked questions about joining TUI as a Pilot.
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Belgium & Netherlands Early Careers
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TUI Job Day | Mallorca, Spain Discover Airport opportunities at our TUI Job Day in Mallorca on 22nd May.
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TUI Cruises | Careers at TUI Discover your ocean of possibilities with TUI Cruises. Change inspires us, flexibility is our strength, and innovation is in our DNA. Growth needs space so discover new opportunities!
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