TUI Service Support Rep | German or Dutch Speaking | Local Residents
TUI Service Support Rep | German or Dutch Speaking | Local Residents
Cala Millor, ESP
Can Picafort, ES;
Onsite
Locally employed contract
Full Time
Summer 25
132294
Calling all tourism pros based in Mallorca!
We are seeking digital experienced and helpful individuals like you to join our diverse team of Hotel Reps. If you have the right to work in Spain, live close to Cala Millor or Playa de Muro and speak fluent English then keep on reading!
ABOUT OUR OFFER
- A job at TUI offers more than your basic salary which already starts at 21.800€ gross/year.
- A company iPad & uniform are of course standard.
- Work week of 39 hours with minimum 1.5 days off (depending on role or destination, this could be 2 days off).
- 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
- Discounts and multiple offers with TUI Club De Benefits.
- Option to obtain a discounted private health insurance.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer permanent or seasonal contracts, starting in April till the end of October 2025, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT THE JOB
- Create special moments for our guests through both digital and face-to-face interactions. Make them feel welcome and happy, building a strong connection with each one.
- Engage with guests from around the world to identify their needs and offer tailored recommendations. Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience.
- Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. Ensure guests receive appropriate care and help, including face-to-face interactions when needed.
- Collaborate with colleagues, teams, suppliers, and partners from all over the world. Respect and embrace our diverse TUI culture.
- Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.
ABOUT YOU
- Dedicated to making our guests happy, going above and beyond to create unforgettable experiences.
- A quick learner, ready to master the technology and tools needed for the role. Embrace feedback and excel in managing online guest queries with efficiency and professionalism.
- Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
- Proactively identify and resolve issues creatively before they escalate. Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions.
- Communicate clearly and effectively, both face-to-face and online. Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience.
- Hold a driving license and fully conversational in English. Additional languages would be a great asset.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
#TUICareers #LifeAtTUI #LetsTUIit #Summer25iscoming #DestinationJobs
Questions about the job?
I'm happy to answer them.
Email: candidates.tuimm@tui.com
Please note: For enquiries only. Applications are only accepted online.
You could be here!
Explore Location-
Career Areas | Jobs & Careers at TUI Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here. -
About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
-
The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
-
-
-
Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
-
FAQ
-
-
-
-
Cookie Notice | Jobs & Careers at TUI Your privacy is important to us. Here you will find all the information about what cookies are, how we use them and your choices when it comes to cookies.
-
-
-
-
-
-
-
Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
-
Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
-
Early Careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
-
Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
-
Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
-
-
-
-
-
-
-
-
Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
-
-
Cabin Crew
-
-
-
-
-
How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
-
-
-
-
-
-
Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
-
Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
-
-
-
-
-
Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
-
Digital, Tech, & Data | Information Security Within our Information Security community of practice you will perform a crucial role in protecting our IT organisation.
-
-
-
Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
-
Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
-
Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
-
Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
-
Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
-
Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
-
Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
-
Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
-
Crystal Ski We’ve been taking people to the mountains for over 40 years to create unforgettable experiences in ince, snow and sun. Join us and make some of the world’s greatest ski resorts your home.
-
Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
-
-
Come as you are. We know people are as diverse as the destinations we send our customers to. Just as travel is about exploration, we are on a journey to make our work culture more inclusive. This is how we do diversity and inclusion at TUI...
-
TUI River Cruises From the Rhine to the Danube, we sail along some of Europe’s longest and most beautiful rivers, visiting the crème de la crème of the continent – from big cities like Budapest and Vienna, to hidden gems like Cochem and Dürnstein. Careers with TUI River Cruises are diverse, from shoreside roles in our Luton office, to life on the river onboard our ships.
-
TUI River Cruises - Hotel Operations Join us on an adventure with TUI River Cruises! Become a valued member of our Galley, Front Desk, or Restaurant & Bar teams.
-
Marella Cruises With almost 30 years of sailing experience under our belts, Marella Cruises are well-established as the UK’s third biggest cruise line. We sail to over 100 destinations around the world, including Bridgetown, Corsica, and Santorini. As the world’s only vertically integrated cruise line, we combine our cruising expertise with all the experience of TUI.
-
Marella Cruises Head Office An office-based career with Marella Cruises is an ocean away from dull, we work on everyone’s favourite moment… their holiday. So we need a diverse mix of skills, interests and talent to help make the cruise holiday dreams of over 300,000 customers a reality. We’re a close-knit team of 70 colleagues based at our TUI Head Office and we’d love to welcome you onboard.
-
Marella Cruises Marine & Technical At Marella Cruises we’re famous for our service. Our Deck and Technical team are responsible for ensuring our ships meet international laws and regulations. For ensuring the integrity of the vessel and all the onboard systems. And for delivering an efficient and cost-effective operation.
-
Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
-
Marella Cruises Hotel Operations The hotel team are the biggest department across our fleet of ships. Our 2,000-strong crew is a blend of cultures, nationalities and skillsets coming together to deliver industry-leading hospitality – we’re a truly diverse team. We thrive in a culture of mutual respect, professionalism and a shared sense of fun, working together to create a healthy and harmonious environment. We encourage you to let your personality through as you bring the magic of a cruise holiday to life to our guests.
-
Marella Cruises Onboard Partners We recruit professional stylists, therapists, retail experts, and photographers to enhance your Marella cruise experience. Discover more about our roles with our onboard partners!
-
Marella Cruises Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
-
-
Emerging Talent UK & I Our apprenticeship, placement and graduate programmes are essential in ensuring we develop a pipeline of emerging talent for our UK & Ireland business. We offer opportunities across a number of business areas, ensuring you experience an exciting mix of day-to-day business activities. Working right at the heart of our business – with real responsibilities, and the chance to work on real projects.
-
Apprenticeships UK & I Our apprenticeships offer a great route into a varied and exciting career with TUI. We have lots of opportunities whether you join us in our finance team, or at our Hangar in engineering with TUI Airline, we’ll offer you heaps of support and encouragement – and all the opportunity you need to take your future where you like.
-
Placements UK & I We’ve proud to have won numerous industry awards for our placement programme and are continually rated highly by our students. We have an excellent retention rate, with over 70% of all placements returning to the company after they have finished their degree.
-
Graduates UK & I As part of the graduate programme at TUI, you’ll spend two or three invaluable years, working right at the heart of our business – with real responsibilities, and the chance to work on real projects. You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development.
-
TUI International Graduate Programme Are you a recent graduate eager to kick-start your career in the world of travel, tourism and aviation? Are you looking for an opportunity to gain international exposure and experience in various roles within a global industry leader? If so, the TUI International Graduate Programme is your passport to success!
-
-
International Graduate Programme FAQ Our International Graduate Programme is vital in ensuring we develop a pipeline of early talent for our business. This FAQ page provides key details about the programme, application process, and what to expect.
-
Our Hiring Journey We’re excited that you’re considering joining TUI. We know interviews can be a little unsettling, but don’t worry we are here to support you. We’ve put together some great tips which we hope will help you feel more prepared so you can do your best.
-
Diversity, Equity and Inclusion UK&I We're here to create unforgettable experiences. For customers. For each other too. To do this, we need to be ourselves, every day. Feel we belong and feel good in our unique-ness. That's why diversity, equity and inclusion are important to us. So our simple ask is to 'Come As You Are', and make sure that other people can do it, too. Because together, our potential is limitless.
-
