Reservations Specialist

Crystal Ski, Lakes and Mountains are now actively recruiting for a Reservations Specialist.  The role of the reservations team is to manage the accommodation aspect of our customers bookings, ensuring that they receive the holiday that they have booked. As a Reservation Specialist you will form part of a small team that is responsible for providing accommodation suppliers with all relevant booking details of our customers 7 days a week. This will involve regular contact with overseas suppliers both verbal and written to build relationships that allow for a smooth booking process. 

Due to the nature of our business and the need to provide a continuous 7-day service, your rest days will typically fall on either a Tuesday, Wednesday, or Thursday. This arrangement allows us to adequately support peak activity on the other days of the week.

We invite interested candidates to apply for this exciting opportunity. The closing date for applications will be Friday 27th November and we are delighted to offer hybrid working for this role, the successful candidate will join the team in our Surbiton office once a week. 

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You will be responsible for ensuring that all our accommodation bookings are communicated to our suppliers, to ensure that our customers get to “Live Happy” 
• Build and maintain excellent external relationships, and be the “go-to” person for our suppliers, ensuring that they can get an accurate and timely response to their queries 
• Responsible for negotiating overbookings and action changes in a timely and accurate manner.
• Using your excellent product knowledge and strong relationships you will ensure we can find a resolution that not only meets the needs of our customers but is commercially sound for our business. 
• Use your excellent verbal and written communication skills to work effectively with a wide variety of suppliers across multiple destinations – recognising the importance of tailoring your communication to different suppliers 
• You will interact regularly with other parts of the business, in particular our sales and service teams, to allow us to be “makers of happy” for our customers negotiating any special requests with our suppliers, as well as provide any additional information requested by the customer 

ABOUT YOU

• Availability to work weekends (daytime hours, from home). To provide cover over the Christmas and New Year period.
• Strong communication skills,  proficiency in German would be great but not essential
• Ability to work well under pressure and deliver results in a fast-paced environment.
• Previous experience of working with third-party suppliers and effectively communicating with them.
• Problem-solving skills and the ability to find effective solutions in challenging situations.
• High level of attention to detail, ensuring accuracy and quality in all tasks.
• Proficiency in working with spreadsheets and selling systems.
• Strong and inquisitive attitude by nature, with a passion for continuous learning and improvement.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.