24/7 Customer Services Specialist Schiphol
Als Customer Services Specialist bij TUI speel je samen met je team een cruciale rol bij het managen van alle vluchtgerelateerde verstoringen in de Belgische en Nederlandse TUI fly vloot. Jullie zijn de onzichtbare helden die ervoor zorgen dat alles tot in de puntjes geregeld is voor passagiers die te maken krijgen met (ernstige) vertragingen, overboekingen of andere reisgerelateerde problemen. Dag en nacht staat het team paraat om luchthavenafhandelaars te ondersteunen met vragen over passagiersboekingen, check-in systemen, vluchtwijzigingen en meer.
Je werkt nauw samen met het Operations Control Center (OCC), dat verantwoordelijk is voor alle operationele verstoringen en oplossingen binnen 72 uur en tijdens de operatie.
OVER ONS AANBOD
- Geniet van maar liefst 24 vakantiedagen en 8 ADV-dagen op fulltime basis, met de mogelijkheid om extra dagen bij te kopen voor nog meer ontspanning!
- Doe mee aan diverse gezellige uitjes en borrels met je collega’s en maak deel uit van een hecht en enthousiast team.
- Profiteer van 40% korting op TUI reizen, met een maximum van €1000 per jaar. Perfect voor je volgende droomvakantie!
- Maak gebruik van leuke extra’s zoals IPB (indien plaats beschikbaar) en speciale personeelsreizen om de wereld te ontdekken.
- Investeer in je gezondheid met onze sport-, voeding- en inspiratiesessies. Wij helpen je graag fit en gemotiveerd te blijven!
OVER DE FUNCTIE
Als Customer Services Specialist houd je je bezig met:
- Beantwoorden van vragen van lokale vertegenwoordigers, check-in agenten en luchthavenafhandelaars over passagiers.
- Beslissingen nemen over het welzijn van passagiers (vouchers, accommodatie, transport etc.) bij vertragingen.
- Beheren van passagiersaantallen en oplossen van overboekingen.
- Verwerken van gevolgen van vluchtwijzigingen (downgrades, reseating etc.).
- Verwerken van last minute special service requests.
- Versturen van SMS-berichten naar passagiers bij verstoringen.
- Communiceren met interne partners.
- Monitoren van social media buiten kantooruren.
- Begeleiden en inwerken van nieuwe teamleden na verloop van tijd.
OVER JOU
Er zijn meerdere manieren waarop je kunt passen in deze rol. We zoeken iemand die:
- Commercieel ingesteld is en uitstekende communicatieve vaardigheden bezit.
- Oplossingsgericht is en sterke sociale en onderhandelingsvaardigheden heeft.
- Overtuigingskracht, klantgerichtheid en verantwoordelijkheid hoog in het vaandel heeft staan.
- Resultaatgericht, flexibel, zelfstandig, collegiaal en stressbestendig is.
- Een grote passie voor toerisme en luchtvaart heeft.
- De Nederlandse en Engelse taal goed beheerst, zowel in woord als geschrift.
Ben jij de Customer Services Specialist die we zoeken? Aarzel dan niet en solliciteer nu! Samen zorgen we ervoor dat elke passagier een uitstekende ervaring heeft, zelfs wanneer de dingen anders lopen dan gepland.
Bij ons krijg je niet alleen een fantastische baan, maar ook een geweldige werkervaring vol voordelen en plezier!
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About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
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The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
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You could be here!
Explore LocationQuestions about the job?
I'm happy to answer them.
Email: recruitment@tui.nl
Please note: For enquiries only. Applications are only accepted online.