Business Analyst (Incident Analyst)
TUI Group is the world’s number one integrated tourism business. Accommodation Sourcing is a global team within TUI technology responsible for all IT related work and systems around the sourcing of accommodations / hotel rooms. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.
At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
The Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.
The Business Analyst in the IT Ops team is a primarily technical role. A general technical understanding of data exchange via APIs is required as well as reading and working with technical data exchange formats. Capable to support your team with efficient incident handling and quick reaction to production problems performing a deep analysis of the data flow between different services as well as providing accurate relevant information to the technical teams to support the incident resolution is one of the core tasks for the Business Analyst. For this role you should anticipate participating in a paid 24/7 on-call duty every four weeks.
Become part of our team - applications open! This role will be advertised for a minimum of 14 days but could close anytime after this time so don't delay!
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
- A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
- Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.
ABOUT THE JOB
As a Business Analyst, you are part of a cross-functional team that enables swift resolution of critical issues, ensuring the stability and efficiency of our operations while collaborating seamlessly with different departments. Promptly addressing and supporting the resolution of any disruption that arise within the Accommodation Sourcing technical components.
You will collaborate with other business analysts, product owners, data analysts, technology leads, delivery manager, software developers, business partners and tech experts to stablish clear protocols for incident detection, response and resolution.
You’re responsible for evaluating solution options, consulting with stakeholders as needed to define and articulate business needs in a way that enables the delivery of technical solutions that add value across TUI global platforms and services.
You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets.
As a Business Analyst you distil the needs of business and using your strong collaboration skills you support your team to deliver the best solutions to our customers’ needs.
You are commercially astute, focusing on solving business problems in the best way.
You love to work in an international, multi-cultural team.
You challenge constructively and have high expectations of yourself and others.
You always drive for excellence, ownership and self-organisation at team and personal level.
You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.
You’re an active member in the Business Analyst community.
Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.
ABOUT YOU
- Strong analytical skills and commercial acumen. Adept at understanding complex problems and communicating findings to technical and non-technical stakeholders to reduce the impact on business operations.
- Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure.
- Experience creating, analysing and validating detailed functional specifications and elements of systems design; including data rules, business rules, wireframes or other detailed deliverables that articulate how a business need should be satisfied.
- Strong professional experience and detailed knowledge of information and communication technologies.
- Good Knowledge of technical data exchange formats like JSON, XML and YAML.
- Experience with technical API-technologies like REST and SOAP and corresponding tools like Postman.
- Familiar with database queries (SQL), micro service architecture.
- Desirable AWS services knowledge.
- Familiar with monitoring systems (Datadog & Kibana).
- Good understanding of system processes and contexts.
- Pronounced/high-level quality awareness.
- Very good organisational and problem-solving ability.
- Premium customer-oriented attitude and of course a lot of enthusiasm for resolving IT issues. You are the first point of contact for all IT issues.
- Open minded, inquisitive, life-long learner.
- Comfortable with ambiguity, highly autonomous
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
-
Career Areas | Jobs & Careers at TUI Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here.
-
About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
-
The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
-
-
-
Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
-
FAQ
-
-
-
-
Cookie Notice | Jobs & Careers at TUI Your privacy is important to us. Here you will find all the information about what cookies are, how we use them and your choices when it comes to cookies.
-
-
-
-
-
-
Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
-
Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
-
Early careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
-
Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
-
Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
-
-
-
-
-
-
-
-
Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
-
-
Cabin Crew
-
-
-
-
-
How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
-
-
-
-
-
-
Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
-
Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
-
-
-
-
-
Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
-
Digital, Tech, & Data | Information Security Within our Information Security community of practice you will perform a crucial role in protecting our IT organisation.
-
-
-
Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
-
Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
-
Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
-
Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
-
Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
-
Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
-
Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
-
Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
-
-
Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
-
-
Come as you are. We know people are as diverse as the destinations we send our customers to. Just as travel is about exploration, we are on a journey to make our work culture more inclusive. This is how we do diversity and inclusion at TUI...
-
-
-
-
-
-
Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
-
-
-
Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
-
-
-
-
-
-
-
-
You could be here!
Explore LocationQuestions about the job?
I'm happy to answer them.
Email: tamara.devries@tui.com
Please note: For enquiries only. Applications are only accepted online.
Jobs for you
-
Full Stack Software EngineerLisbon, PRT, Flexible View role
-
Senior Frontend Software EngineerPalma de Mallorca, ESP, Lisbon, PT; Milan, IT; Madrid, ES; Flexible View role
-
Data AnalystMadrid, ESP, Milan, IT; Athens, GR; Oporto, PT; Flexible View role
-
Data and ML EngineerMadrid, ESP, Milan, IT; Oporto, PT; Athens, GR; Flexible View role