Senior Operations Controller
This is an exciting role in our TUI Operations Control Centre (TOCC) with accountability for the operational planning, delivery and control of airline operations in the operational control window.
By applying for this role, you are expressing your interest in the advertised vacancy and will be added to a pool of applicants to be reviewed as and when positions become available.
Using key systems, this role will require active management of the TUI Airline fleet and supervision of the Airline Operations Controllers under your remit to ensure all necessary tasks are being carried out competently and accurately. You will report directly to the TOCC Operations Duty Manager to provide support and solutions when there is disruption to the normal operation, as well as liaising closely with internal colleagues within the TOCC in the Crewing, Customer and Engineering teams, and external colleagues such as our Group Operations Centre in Hannover and our service partners and providers across the TUI network.
As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift-based, covering a combination of day (7am - 7pm) and night (7pm - 7am) shifts, including Bank Holidays. Note that shift patterns may be subject to change in line with business requirements.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
The Senior Operations Controller will:
- As required by the on-shift Operations Duty Manager, take responsibility for the active fleet management of the TUI Airline fleet, maintaining 24-hour operational control and responding to minimise the impacts of irregularities & disruptions, including maintaining overview over any relevant lease-in/out or special operations
- Develop and maintain an in-depth knowledge of the operating programme, customer profile and privileges, SLAs and approvals of the TUI airlines’ Air Operator Certificate (AOC), and act as a source of expertise and on-shift advice for the on-shift Operations Duty Manager
- Develop and maintain strong relationships with senior management including Nominated Persons of TUI Aviation airlines’ AOCs and wider Market operational teams, including participation in daily/weekly operational calls with key stakeholders and service delivery partners.
- Monitor and advise the on-shift Operations Duty Manager on irregularities or disruptions arising in parts of the overall TUI airlines’ flying programme and recommend solutions to mitigate the impact on on-time performance, customer experience and crew efficiency
- Understand and provide advice to the Operations Duty Manager in respect of local government, airport authorities, regulatory authorities, handling agents and/or Market tour operators for the TUI Airline local airline geographies and operating contexts
- Provide guidance, coaching and support for TOCC Airline Operations Controllers (TOCC AOCs), working closely and collaboratively together to maintain a robust operational flying programme.
- Understand and work in close cooperation with the TUI Aviation Engineering and Maintenance function to manage the implications of near-term operational maintenance, technical issues and Aircraft on Ground (AOG) situations, optimise and enact fleet and flying programme decisions accordingly
- Maintain close, consistent communication and cooperation with the TUI Group Operations Control Centre, who manage the flight planning aspect of TUI Airline, working cooperatively together to resolve disruptions and to optimise operational performance
- Work closely with Crewing Duty Managers to respond to and resolve operational issues ensuring compliance with all crew agreements and regulatory factors and clarity of communication within and from the TOCC in respect of crew duties
- Ensure operating cost implications and EU261 Denied/Delayed Boarding compensation financial considerations are analysed in supporting the Operations Duty Manager to manage the live operation
- Coordinate the operational response to irregularities and disruption arising in the flying programme as required by the Operations Duty Manager and in close cooperation with colleagues within TUI Aviation, the local airlines, Market tour operations and Musement ensuring a high degree of information flow and quality communications from the TOCC
- As required by the Operations Duty Manager and the dedicated Leasing team, coordinate short notice lease-in / lease-out in accordance with local CAA regulations and/or aircraft type changes
- Support the Operations Duty Manager in the event of major disruptions, incidents, accidents for all airlines and in accordance with TUI Group, Markets, Musement and individual airline emergency response procedures (ERP).
- Assist the TOCC OAC in carrying out operational flight watch, maintaining accurate systems data at all times
- Maintain a detailed working knowledge of all operational systems and contribute to the development and testing digital and analytical systems solutions for the airline operational control environment
- Prepare high quality written reports and operational data to enable management decision and action
ABOUT YOU
- Strong understanding and experience of aviation operational, technical and regulatory matters
- Clear and strong communications
- Flexible, responsive, able to respond to fast changing operational situations
- Ability to build positive and constructive relationships to work in collaboration with colleagues and stakeholders
- Detailed understanding of cultural and contextual differences within TUI Aviation local airlines
- Customer focused towards both internal and external customers
- Cost conscious and understands the longer-term perspective and implications of decisions
- Open to new ways of doing things and views change as an opportunity
- Resilient and able to work under pressure
- A patient approach to coaching and supporting junior and less-experienced members of the team
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
SECURITY CLEARANCE STATEMENT
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).
-
Career Areas | Jobs & Careers at TUI Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here.
-
About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
-
The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
-
-
-
Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
-
FAQ
-
-
-
-
Cookie Notice | Jobs & Careers at TUI Your privacy is important to us. Here you will find all the information about what cookies are, how we use them and your choices when it comes to cookies.
-
-
-
-
-
-
Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
-
Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
-
Early careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
-
Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
-
Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
-
-
-
-
-
-
-
-
Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
-
-
Cabin Crew
-
-
-
-
-
How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
-
-
-
-
-
-
Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
-
Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
-
-
-
-
-
Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
-
Digital, Tech, & Data | Information Security Within our Information Security community of practice you will perform a crucial role in protecting our IT organisation.
-
-
-
Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
-
Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
-
Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
-
Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
-
Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
-
Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
-
Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
-
Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
-
-
Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
-
-
Come as you are. We know people are as diverse as the destinations we send our customers to. Just as travel is about exploration, we are on a journey to make our work culture more inclusive. This is how we do diversity and inclusion at TUI...
-
-
-
-
-
-
Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
-
-
-
Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
-
-
-
-
-
-
-
-
You could be here!
Explore LocationQuestions about the job?
I'm happy to answer them.
Email: airlinecareers@tuifly.com
Please note: For enquiries only. Applications are only accepted online.
Jobs for you
-
Digital Training ManagerLuton, GBR, Rijswijk, NL; Zaventem, BE; Hannover, DE; Stockholm -Arlanda, SE View role
-
Finance Analyst - Airline OperationsLuton, GBR, Zaventem, BE; Rijswijk, NL; Stockholm, SE; Hannover, DE View role
-
Crew Training Executive (Flight Crew)Luton, GBR View role
-
TOCC Operations Duty ManagerLuton, GBR View role