Mitarbeiter Support Center XTUI & ltur (m/w/d) 1
Hannover, DEU
Hybrid
Permanent
Full Time or Part Time
38,5
130313
Bewirb Dich jetzt als Mitarbeiter Support Center XTUI & ltur (w/m/d) bei der TUI Customer Operations GmbH und werde zum nächstmöglichen Zeitpunkt Teil dieses neuen Teams, zunächst befristet auf 2 Jahre.
Du bist kommunikationsstark und Du fokussierst Dich auf die Lösung und nicht auf das Problem?
Neue Aufgaben übernehmen und gemeinsam mit den Kollegen:innen Prozesse hinterfragen und kundenorientiert ausrichten, würden Dir Spaß machen und Dich fordern?
Dann solltest Du Dich für unser Support Team XTUI & ltur bewerben!
** Diese Position kann flexibel in Deutschland besetzt werden, eine berufliche Anwesenheit in Hannover ist jedoch ab und an erforderlich**
ANFORDERUNGEN FÜR DIESE POSITION
- Beratung, Buchungsabwicklung und Support aller relevanter Reisebüro und Endkundenanfragen der Marken XTUI & ltur über diverse Kontaktkanäle (Email, Telefon, Chat etc.)
- Buchungskontrolle und Anpassung bei Unstimmigkeiten von bestehenden Flugbuchungen
- Bereinigung undSicherstellung in Midoco/ MidOffice System, um Abrechnungsfehler zwischen Einkäufer und Airline zu vermeiden
- Modifikation von Flugleistungen (falls im Vorgang erforderlich), die Anpassung der Unterkunftsleistungen und diversen Zusatzleistungen
- Sicherstellung der Kosten- und Kundenzufriedenheit
- Queuebearbeitung von Flugzeitenänderungen und Flugstreichungen mit Weiterleitung und Bearbeitung in den Folgesystemen, welche relevant für die Beförderung sind
- Emailbearbeitung und Sicherstellung der Weiterleitungen/Anpassungen von diversen Airlineinformationen
- Flugänderungen bei Verkehrstags- und Airportwechsel sowie Flugzeitenänderungen
- Führen und Bearbeiten von Reklamationsgesprächen und schriftlichen Kundenbeschwerden
- Emailbearbeitung und Notizversand für bestehende Vorgänge, wenn Verursacher der Veranstalter oder die Airline ist
ZU DIR
Du hast eine abgeschlossene Ausbildung zum Tourismuskaufmann/-frau oder eine vergleichbare Ausbildung mit längjähriger Erfahrung
DU bringst Touristikkenntnisse mit Schwerpunkt Flugkenntnisse mit
DU hast Systemkenntnisse in AMADEUS, IRIS.plus, TOMA/Midoco
Du nutzt moderne Kommunikationstechniken
UNSER ANGEBOT
- Eine Anstellung beim weltweit führenden Touristikkonzern mit internationalen Karrieremöglichkeiten
- Ein offenes, freundliches und kollegiales Betriebsklima mit flachen Hierarchien und kurzen Entscheidungswegen
- Eine attraktive Vergütung mit Urlaubs- und Weihnachtsgeld und flexiblen Arbeitszeitmodellen
- Umfassende und individuelle Weiterbildungsmöglichkeiten/-programme, die Fach- und Führungskarrieren fördern
- Mitarbeitervergünstigungen und weitere attraktive Sozialleistungen (Jobticket, Belegschaftsaktien)
- Ein umfangreiches Sozial- & Gesundheitswesen mit vielfältigen Angeboten (Betriebssportgruppen, Inhouse Massagen)
Inspiriere uns durch Deine Einzigartigkeit! Wenn Du mehr darüber erfahren möchtest, was Diversity & Inclusion für uns bedeuten, besuche einfach Unsere DNA.
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Career Areas | Jobs & Careers at TUI Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here. -
About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
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The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
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Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
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Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
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Come as you are. We know people are as diverse as the destinations we send our customers to. Just as travel is about exploration, we are on a journey to make our work culture more inclusive. This is how we do diversity and inclusion at TUI...
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Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
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Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
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You could be here!
Explore Location
Questions about the job?
I'm happy to answer them.
Email: michaelaelisabeth.zimmer@tui.de
Please note: For enquiries only. Applications are only accepted online.
