Global Customer Services FAQ
More info on our Customer Services jobs
Thinking about joining one of our Customer Services teams?
Whether you're supporting customers before they travel, helping them while they're away, or assisting them when plans change, you'll play an important role in creating memorable holiday experiences. Working in Customer Services at TUI is more than just a job – it's about making travel dreams come true. As part of our team, you'll be the friendly voice, trusted advisor and problem solver that customers rely on throughout their journey.
We provide comprehensive training to help you succeed from day one. All we ask is that you bring your enthusiasm, attention to detail, strong communication skills and flexibility to work varied shifts.
Thinking about joining one of our Customer Services teams?
Explore the FAQs for your country below to learn more about the recruitment process, training, working patterns and what it's like to join our teams.
Learn more about the role
Curious about what it's really like to work in Customer Services at TUI?Discover a typical Day in the Life of our Customer Services colleagues and hear directly from our teams about supporting customers, working in a hybrid environment and building a career at TUI.
FAQ Customer Services UK & Ireland
Take a look at the FAQ to learn more about the recruitment process, training, hybrid working and what it's like to join our Customer Services team.
FAQ Crystal Ski Customer Services
Take a look at the FAQ to learn more about supporting our winter sports customers, the recruitment process, training and what it's like to join the Crystal team.
We hope these FAQs help answer your questions and give you a clearer picture of what it's like to work in Customer Services at TUI.
Good luck with your application – we hope to welcome you to the team soon!