Customer Services Crystal Ski FAQ
Welcome to our Crystal Ski Customer Services FAQ
Applying for a role in Customer Services at Crystal Ski can bring up plenty of questions, from the application process and online assessments to training, contracts, and what to expect when joining our team.
To help you prepare, we've answered the most frequently asked questions about our Customer Services recruitment at Crystal Ski. If you can't find the information you're looking for, our Candidate Experience Team will be happy to help.
General
What does a Customer Service Advisor do?
By joining us as a Customer Service Advisor you'll be there to assist our cutomers with any queires they may have regarding their Crystal Ski holiday with us.
What are the working hours?
Our Customer Service Centre is open across 7 days of the week between the hours of 08:00 - 22:00. You'll work a variety of different shifts including evenings and weekends.
How far in advance will I know what shifts I will be working?
To ensure a good work life balance, you will have visibility of your shifts around 6 weeks in advance. You will be able to see what shifts you are working, when your days off are and when your breaks / lunches are scheduled for.
Will I work every weekend?
You'll work a variety of different shifts, which will include working some weekends.
Is the role Home Working?
As a Customer Service Advisor for Crystal Ski Customer Service Centre the role is Home Working. However, please make sure to read the job advert carefully as some roles we may not be able to offer this.
Will I be provided with IT equitment?
If the role is Home Working, yes, all IT equitment will be provided. Please ensure you have a quite and comfortible working enviroment.
Where will the training take place?
If the role is Home Working the training will take place virtually via Microsoft Teams.
How does the recruitment process work?