A day in the life of our Customer Services Centre
From answering questions to creating memorable customer experiences, see what a day in Customer Services at TUI is all about.
Learn more about the role
Curious about what it’s really like to work as a Customer Services Agent at TUI? Our Customer Services colleagues are the friendly voice behind every holiday, helping customers with everything from booking their dream getaway to supporting them before, during and after they travel.
On this page, you'll get a closer look at the role through our global Day in the Life of a TUI Customer Services Agent, giving you a glimpse into what a typical day looks like across our Customer Services Centres. You'll also hear directly from colleagues across our international teams as they share their experiences, favourite parts of the role and what it's like to be part of the TUI family.
Explore their stories and discover what makes a career in Customer Services at TUI so rewarding.