Port Delivery Coordinator

Coordinate ultra-luxury cruise turnaround operations and deliver white-glove service.

We're looking for a Port Delivery Coordinator to join our Port Delivery team in Southampton. You'll be coordinating all aspects of cruise turnaround operations, working exclusively with ultra-luxury cruise lines across the UK and Ireland.

Ultra-luxury cruising is a world apart – intimate ships, discerning high-net-worth guests, and an unwavering expectation of flawless, personalised service at every touchpoint. Working closely with cruise line representatives, suppliers, port authorities and our pier teams, you'll ensure the seamless, white-glove delivery of embarkation, disembarkation and guest services to the exceptional standards that define the ultra-luxury cruise experience.

Intercruises Shoreside & Port Services is TUI's specialist cruise ship handling business, supporting cruise lines in destinations across the globe. You'll be helping our teams stay organised, efficient and ready to deliver seamless daily operations.

A quick heads-up: This is a locally employed position, so you'll need the right to work in the UK and be based in or near Southampton before applying.

The role will be published until the 22nd of November 2026

ABOUT OUR OFFER

• Attractive package: Competitive salary starting at 30465 GPB per year, plus generous travel benefits and extensive health & wellbeing support
• Learning & development: We'll pay you for all training days completed, plus you'll get free access to our TUI Learning Hub, TUI Skills Academy and language lessons to help you level up
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• Community & purpose: Get involved with incredible charity and sustainability initiatives like the TUI Care Foundation, with complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub
• Career growth: We offer a permanent contract, and either way, you can shape your career with growth opportunities tailored to your unique skills

ABOUT THE JOB

• You'll plan, coordinate and confirm all required services with suppliers for our turnaround operations, including bespoke transport arrangements, staff scheduling, specialist supplier requirements and all other services requested by the cruise line client – always to the exacting standards of the ultra-luxury segment
• Coordinating highly personalised, bespoke guest services means anticipating and fulfilling individualised requests with the utmost discretion, professionalism and attention to detail
• Manage and support exclusive shore experiences, private arrangements and VIP services in collaboration with premium local suppliers, in line with the brand standards of our ultra-luxury cruise line partners
• Prepare and distribute all operational documentation, manifests, schedules and turnaround paperwork with precision and accuracy
• Onsite operational support at turnarounds across ports throughout the UK and Ireland will be required, always maintaining the highest standards of presentation and service delivery
• Act as a trusted and highly responsive point of contact for shipboard teams and cruise line head office personnel before, during and after operations, building long-term relationships

ABOUT YOU

• You've got proven experience in ultra-luxury cruise, super-yacht, luxury hospitality, 5-star hotel or high-end concierge operations – this is essential
• Delivering exceptional, personalised service to high-net-worth and VIP clients with the highest levels of discretion, sensitivity and professionalism is something you've demonstrated successfully
• Meticulous attention to detail comes naturally to you – in the ultra-luxury segment, perfection is the baseline, not the goal
• Anticipating guests' and clients' needs and exceeding expectations, often before they're articulated, is one of your strengths
• You stay calm, composed and solution-focused under pressure, maintaining ultra-high service standards even in operationally complex or time-critical situations
• Proficiency in Microsoft Office applications including Word, Excel, Teams, Outlook and SharePoint is essential
• Excellent level of English, both written and verbal, is required – any additional language is a distinct advantage in servicing our internationally diverse ultra-luxury clientele
• A driver licence is prefarable

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.