Customer Service Advisor | Casablanca | Dutch & English

In addition to a comprehensive benefits package, working at TUI allows you to enjoy numerous advantages and a pleasant working environment:

• The possibility to work in hybrid mode
• Various team outings and social moments after work with colleagues
• Staff discounts on travel
• A dedicated health and well-being programme including sports activities, nutrition advice and inspiration sessions

ABOUT THE JOB

• You'll be the primary point of contact for TUI customers throughout their booking journey, providing exceptional support via all communication channels and creating seamless, enjoyable experiences.
• We need you to actively sell TUI products and services, spotting opportunities to cross-sell and up-sell whilst managing new bookings where required.
• You'll handle rebookings, amendments, cancellations, and enquiries with confidence, working directly with service providers and through our reservation system.
• Investigating and resolving customer questions and complaints is key, and you'll do this with professionalism and a solution-focused approach.
• Managing payments, updating customer records, and handling all booking documentation will be part of your daily routine.
• You'll support both our direct customers and B2B and B2C stakeholders, building brand trust and enhancing loyalty through positive experiences.

ABOUT YOU

• You're fluent in both Dutch and English, with strong verbal and written communication skills in both languages to support our diverse customer base.
• You bring excellent customer service skills with a genuine focus on achieving customer satisfaction.
• Demonstrable problem-solving abilities and attention to detail are essential to your success in this role.
• You're confident juggling multiple customer contacts and tasks across various systems simultaneously.
• Proven ability to work collaboratively as a team player with customers and colleagues is what we're looking for.
• You're comfortable complying with established procedures and quality standards whilst staying up to date with travel products and services.
• Flexibility to work variable shift patterns including evenings and weekends is required.