Airline Operations Controller

This is an exciting role in our TUI Operations Control Centre (TOCC) with accountability for the operational planning, delivery, and control of airline operations in the operational control window.

Using key systems, your primary role will be one of flightwatch, responsible for monitoring and coordinating the status of flights across the TUI fleet – made up of the 5 Group TUI Airlines – and ensuring we are continually aware of where our aircraft are at all times, maintaining the highest safety standards whilst delivering the flying programme. You will report directly to the TOCC Operations Duty Manager to provide support and solutions when there is disruption to the normal operation, as well as liaising closely with internal colleagues within the TOCC in the Crewing, Customer and Engineering teams, and external colleagues such as our Group Operations Centre in Hannover and our service partners and providers across the TUI network.

As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift-based, covering a combination of day (7am - 7pm) and night (7pm - 7am) shifts, including Bank Holidays. Note that shift patterns may be subject to change in line with business requirements. The role is based fully onsite in our Wigmore House office.

Our next available start date is planned for mid January 2027 with Assessment Day due to take place on 17 November 2026.

Applications close 27 October 2026.

ABOUT OUR OFFER 

• Personal benefits: Attractive remuneration, generous travel benefits, descretionary bonus schemes, extensive health & wellbeing support, and more
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
  
  

ABOUT THE JOB

• Monitor and update flight watch systems, maintaining real-time aircraft positions by coordinating with handling agents, flight crew, and ground operations teams
• Track global weather conditions and interpret METAR and TAF data to advise on significant weather impacts on flight operations
• Utilise Eurocontrol's Network Operations Portal to predict and plan for aircraft delays or disruptions
• Coordinate with flight dispatch regarding aircraft routes and ensure critical equipment lists are communicated
• Consider cost analysis, operational expenses, and regulatory requirements when making operational decisions
• Evaluate airport requirements and manage airport slot portfolio based on company and IATA guidelines
• Understand specific operational considerations for each airline and incorporate into decision-making processes
• Communicate effectively with stakeholders and service providers via phone, chat systems, and ACARS
• Administer operational tasks and ensure timely completion of key responsibilities
• Collaborate with Operations Duty Manager to resolve operational issues and maintain On-Time Performance (OTP)
• Facilitate communication of program-related information with internal and external stakeholders
• Stay updated on Emergency Response Procedures for all TUI airlines
  
  

ABOUT YOU

• Experience within an airline operational or ground handling environment preferable but not essential
• A sound understanding or experience of operational aviation, technical and regulatory matters
• A minimum age of 21 years
• Ability to stay calm and patient during high-pressure situations
• Maintaining a professional and respectful manner, with an excellent telephone etiquette
• Good level of computer literacy when dealing with multiple systems
• A passion and enthusiasm for all things aviation
• Able to quickly assimilate information, determine priorities and make decisions based on sound judgement
• Excellent team player able to work in a tight-knit and diverse operational environment in line with our TUI values
  
  

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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

Safety and security are top priorities for us, so all job offers require successful completion of security checks before you can start. The specific requirements, timelines, and processes vary by country and may include professional references, criminal record checks for countries where you’ve recently lived, and any additional documentation required by local regulations, some of which may involve a cost depending on your location.

We’ll guide you through every step of the process. Your official start date will only be confirmed once all required checks have been completed and cleared, as employment can only begin after these requirements are satisfactorily met.