Technical Business Analyst - Airline Booking Tools

TUI Group is the world’s number one integrated tourism business. Flight IT Domain is a global team within TUI technology responsible for providing Flight Services. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands. 

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal. 

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience. 

We are looking for a talented and dedicated technical orientated enthusiast to join the Flight IT technology Team TUI Flight Fulfillment Services. We are providing customer flight service applications in order to handle voluntary and involuntary changes after flight booking. We are focusing on automation, providing a single B2B user interface and creating scalable solutions for the TUI Group. 

The Technical Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving.  Working within a fast-paced agile environment, the Technical Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner. 

Become part of our team - applications open!  This role will be advertised for a minimum of 14 days but could close anytime after this time so don't delay!

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community. 

ABOUT THE JOB

As a Technical Business Analyst, you are part of a cross-functional team that delivers Flight Fulfillment Services from conception to operation. You will collaborate with other business analysts of teams of our Flight Domain, architects, data analysts, business product owners, software developers, technology leads and UX/UI designers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner. 

You’re responsible for evaluating solution options, consulting with stakeholders as needed to define and articulate business needs in a way that enables the design and delivery of technical solutions that add value across TUI global platforms and services. You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets. 

Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/ downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the business product owner and technology lead to prioritise and manage complex backlogs. 

 As a Technical Business Analyst you distil the needs of business and using your strong collaboration skills you support your team to deliver the best solutions to our customers’ needs. You are commercially astute, focusing on solving business problems in the best way.  

You love to work in an international, multi-cultural team. You challenge constructively and have high expectations of yourself and others. You always drive for excellence, ownership and self-organisation at team and personal level.  You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.  You’re an active member in the Business Analyst community. 

Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.  

ABOUT YOU

• Professional experience in a similar position. A degree in (business) informatics or another technical field is nice to have
• Experience working for a GDS, airline or travel company and a deep understanding of post booking processes is essential
• Experience with airline systems like New Skies, and GDS systems like Amadeus and Farelogix
• Familiar with tour operator and airline business systems like @comRes, Mercado, airCruiser and airQuest
• Strong knowledge of NDC, NDC-X, JSON, XML, CSV
• Good knowledge of API technologies like REST, SOAP and Postman
• Familiar with database queries (SQL)
• Experience with microservice architecture and AWS services is beneficial
• Strong analytical skills and commercial acumen. Able to communicate findings to technical and non-technical stakeholders
• Experience with requirements elicitation methods, and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming
• Experience creating, analyzing and validating detailed functional specifications and elements of systems design; including data rules, business rules or other detailed deliverables
• Demonstrable experience of creating user stories, epics and acceptance criteria/scenarios
• Proficient understanding of agile/lean software delivery methodology, tools and techniques, as well as the software development lifecycle
• High level of spoken and written English. Knowledge of German language is nice to have. 

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
• Fantastic holiday benefits including discounts, special offers
• Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working  
• Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
• Development and career opportunities: We offer a wide range of digital training and international career opportunities.
• Additional benefits relevant to the local market that you'll be based in

We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

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