FAQ
Retail at TUI
Frequently asked questions and answers
Whether you need support with your application or want to know what to expect during the recruitment process, we’re here to help. Browse the answers to common questions below to set yourself up for success.
On this page, you’ll find frequently asked questions and answers for Retail roles in Belgium, the Netherlands, and the UK & Ireland.
Retail in Belgium
You are our customers' travel hero. You listen, inspire, and create trips that perfectly match their wishes. From sun holidays to city trips — you make dreams come true.
You have a smile in your voice, commercial flair, and smooth communication in Dutch (and preferably also French in shops in Wallonia or Brussels) — as well as a healthy dose of team spirit. In Belgian TUI shops, you love variety and switch effortlessly between customers and systems.
Yes, we work with targets — but realistic and motivating ones. You get opportunities to show your talent and are rewarded for it.
Yes! We also offer internship positions in Belgium within various departments, including in our shops. You can find all internship vacancies on the career site.
Working in a TUI shop in Belgium also means flexibility. Weekend work is part of it, but don't worry: we ensure a schedule that works for you and your team.
Depending on your location in Belgium and the team you join, there are possibilities for hybrid working. We believe in freedom and trust here.
You spend most of your time in a Belgian TUI shop on customer advice. Of course, administrative follow-up is part of it, but we make our systems as user-friendly as possible.
Depending on the Belgian shop and your experience, you can specialize in unique, customized dream trips — wonderful to express your passion in.
Absolutely! At TUI Belgium, study trips are part of our training. This way you really get to know destinations, and you can advise customers even better.
In Belgium, a diploma in tourism or a customer-oriented education is a nice bonus. But more importantly: your passion for travel and people.
Yes! You start with an onboarding program where you learn our systems, such as Amadeus. So you're never on your own.
At TUI in Belgium, you can really grow: from travel specialist to Shop Manager or even positions at the headquarters in Zaventem. You are in the driver's seat of your career.
When you apply at TUI in Belgium, you start online, followed by an assessment. Then usually an interview in the shop follows — we mainly want to discover who you are and what makes you happy.
Of course! If you have technical problems or don't understand something, let us know via the contact point mentioned in the email. We're happy to help you further.
In Belgium, we recommend that you apply via our official job site — that's where everything goes fastest. It's also possible to apply via LinkedIn, Indeed or VDAB.
If you apply for multiple TUI shops in Belgium, you usually only need to complete one assessment. It may vary per vacancy, so you're always welcome to ask.
Most TUI shops in Belgium are open Monday to Saturday, often from 09:30 to 18:00. Some shops close during lunch break or have shorter hours on Saturday.
Yes, shops in Belgium are usually closed on Sunday. Exceptions may apply during trade fairs or special promotions.
Not entirely. Opening hours differ per Belgian location. For example, a shop in a shopping center may have different hours than a shop in the city center.
You can find the current opening hours in Belgium on the official TUI shop page.
In Belgium, you'll join a close-knit team that welcomes you with open arms. Team size varies per shop, but everywhere we celebrate successes together.
Retail in Netherlands
You are the travel hero for our customers in the Netherlands. You listen, inspire, and create trips that perfectly match their wishes. From sunny holidays to city trips — you make dreams come true.
You have a smile in your voice, commercial flair, and smooth communication in Dutch (and preferably also in English, especially in regions with international customers). You love variety and switch effortlessly between customers and systems in our Dutch TUI travel agencies.
In the Netherlands, you work with clear and realistic targets. They are there to inspire you, not to put pressure on you. And of course, good performance is rewarded.
In the Netherlands, we also offer internship positions within our stores and at the headquarters. Check the current internship vacancies via our career website.
Working in a TUI store in the Netherlands also means flexibility. Weekend work is part of it, but we ensure a good work-life balance and a schedule in consultation with the team.
Depending on your role and location in the Netherlands, there are opportunities for hybrid working. We believe in freedom, trust, and responsibility.
Most of your work at TUI Netherlands consists of advising customers. Of course, administrative follow-up is also part of it, but our systems are designed for that.
In some Dutch stores, you can specialize in group travel or tailor-made trips, depending on experience and team needs. Perfect if you want to put your creativity into your work.
Study and inspiration trips are part of our learning program in the Netherlands. This way you really get to know our destinations and can advise our customers even better.
In the Netherlands, a degree in tourism (such as from a vocational education program) or a customer-oriented training is a nice bonus. But more importantly: your passion for travel and people.
You start with an onboarding program in the Netherlands where you learn everything about our systems. You'll be guided and never stand alone.
At TUI Netherlands, you get plenty of growth opportunities: from travel specialist to team leader, or even to positions at the headquarters in Rijswijk or Enschede. Your journey doesn't stop at one destination.
Applying at TUI Netherlands? You do that online. Then follows an online assessment or interview. After that, we invite you for an on-site interview so we can really get to know you.
Problems with the online assessment or questions about your application? In the Netherlands, we'll help you quickly via the contact point mentioned in the application email.
Preferably, you apply via the official TUI career site Netherlands. You can also find our vacancies on platforms like LinkedIn and Indeed.
Applying for multiple TUI stores in the Netherlands? Then you often only need to complete the assessment once. Want to be sure? Feel free to check with recruitment.
Most TUI stores in the Netherlands are open from Monday to Saturday, often from 09:30 to 17:30. Some branches have different opening hours.
On Sundays, most TUI stores in the Netherlands are closed. Some locations in shopping centers may exceptionally be open on shopping Sundays.
Opening hours vary by location in the Netherlands. A store in a city center or shopping center may have different hours.
For current opening hours in the Netherlands, visit the official TUI store page.
The teams in the Netherlands are close-knit and enthusiastic. Team size varies by location, but everywhere we welcome you with open arms.