TUI Service Support Rep | German Speaking | Local Residents

Calling all tourism pros based in Portugal!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Reps. If you have the right to work in Portugal, live in Madeira and speak English plus German language, then keep on reading!  

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 15.600 € gross/year.
• A company iPad & uniform are of course standard. 
• 1,5 days off/ week and 2 days of holidays/month.
• 37.5 working hours/week.
• Food allowance of 8.32€ per day worked.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.    
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.   
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.  

ABOUT THE JOB 

• Create special moments for our guests through both digital and face-to-face interactions. Make them feel welcome and happy, building a strong connection with each one. 
• Engage with guests from around the world to identify their needs and offer tailored recommendations. Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience. 
• Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. Ensure guests receive appropriate care and help, including face-to-face interactions when needed. 
• Collaborate with colleagues, teams, suppliers, and partners from all over the world. Respect and embrace our diverse TUI culture.  
• Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.  

ABOUT YOU 

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences. 
• A quick learner, ready to master the technology and tools needed for the role. Embrace feedback and excel in managing online guest queries with efficiency and professionalism. 
• Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly. 
• Proactively identify and resolve issues creatively before they escalate. Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions. 
• Communicate clearly and effectively, both face-to-face and online. Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience. 
• Hold a driving license and fully conversational in English and German. Additional languages would be a great asset. 

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. 

#TUICareers #LifeAtTUI #LetsTUIit #Summer25iscoming #DestinationJobs