HR Manager US & Canada

Join our global TUI Musement/Intercruises People Services Team as HR Manager for People Services US and Canada.

Intercruises Shoreside and Port Services is a global business specializing in providing turnaround, shore excursion, port operations, and hotel programs to the ocean and river cruise industry. Operating in over 50 countries and more than 400 ports, our cruise specialist teams handle all vessel, guest, and crew needs before, during, and after a ship’s time in port.

Closing date: 27th of February

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Evolve the People Services function to ensure a high performing customer centric service to colleagues and employees in the area, whilst providing the effective delivery of the day to day HR operational activity 
• Lead improvement activities across all HR services, refine and redefine processes whilst ensuring an effective and efficient People Services function going forward  
• Build and maintain a solid foundation of policy and procedures and ensure knowledge sharing in the team  
• You will ensure appropriate manager and employee communications. By providing guidance materials you will ensure consistency of approach and common understanding
• Give transactional advice to destination teams 
• Ensure accurate payroll delivery and benefit programs 
• Lead the team in establishing best practices, standardisation and effective process governance (including data integrity, maintaining and cleansing files).   
• You will be looking for and establishing digital HR solutions supporting TUI MM strategic Digital Transformation initiatives  
• Be an expert in employment law, tax and/or payroll queries 
• You will lead the team, acting as an escalation point for complex issues while providing support, guidance, and development for team members, including talent management and succession planning, to ensure high performance, engagement, and a strong talent pipeline for the wider HR team

ABOUT YOU

• Min. three years’ experience as a Human Resources Manager 
• Experience in travel/tourism/maritime business advantageous 
• Experience in managing high volume of employees (2000+) in a fast-paced environment 
• Experienced in using HR Systems(e.g.SuccessFactors,SAP,Paycor,HRIS/Payroll or similar systems) preferred  
• Has an excellent knowledge of US employment law, tax and other labor requirements  
• Knowledge of Canadian employment laws and other requirements would be beneficial  
• A strong people manager who can develop their team, drive engagement and professional development   
• Able to travel occasionally 
• Be fluent in verbal and written English. Any additional languages advantageous

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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