Crew Tracking Lead

This is an extraordinary and rare opportunity to join our Manpower and Crew Planning (M&CP) management team driving our airline systems strategy implementation. In this pivotal role, you will lead the multi-year Crew Tracking Project within our wider Crew Management Systems (CMS) transformation programme.

This project will encompass the entire process, from scoping requirements and completing an RFP through to implementation and integration into Business as Usual (BAU). It will involve managing and leading a team of Subject Matter Experts (SMEs) who will work closely on the project.  

To ensure our new solutions are fit for purpose and future-proof, deep collaboration across TUI Airline will be essential. This involves working closely with your international team and stakeholders across the organisation to capture mission-critical processes. Additionally, it’s crucial to balance this requirement with identifying opportunities to leverage new technology and streamline processes.

The CMS Crew Tracking Lead role is suited to a strategic thinker with exceptional people & project management skills. A comprehensive understanding of Crew Tracking processes, along with the ability to translate regulatory, industrial and company obligations into system settings would be invaluable. In summary you will need to ensure that the project goals align with the business requirements and objectives. 
This is a Fixed Term opportunity of approximately 1-2 years (initially this may be offered on a 12 month basis, with a view to extend). The role may be undertaken on a hybrid working model in line with any local office attendance requirements and some international travel should be expected.
In this role, you’ll report to the Head of Business Process Optimisation.

Applications close 23 February 2025

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Lead the prioritisation, planning and implementation of a new Crew Tracking System into each of our AOC’s. This multi-year project will require proactive stakeholder management to ensure positive promotion of the project and its benefits
• Develop and deliver against a detailed plan that identifies and secures necessary resources at the earliest opportunity to maintain the project’s integrity
• Complete a comprehensive analysis of our current (“as-is”) processes to inform, design, and recommend our future (“to-be”) target operating model (the insights from this analysis will be a key component within our RFP to vendors)
• Collaborate closely with stakeholders such as Supplier Management & Procurement (SM&P) and Transformation & Change (T&C) to ensure a comprehensive and timely RFP. The RFP will include demonstrations and workshop activities for shortlisted vendors
• Alongside your team, you'll vendor products to ensure they meet our requirements and identify opportunities to innovate and develop our operations. Following the RFP, you will lead the creation and submission of a detailed business case to senior management for approval
• Strong communication & collaboration are essential to the success of this workstream. You will be accountable for presenting to SteerCo with timely updates including any emerging risks. Your team will also need to clearly communicate project updates to all TUI Airline back-office colleagues to raise awareness of the project
• You'll work on a wide variety of initiatives and in smaller working groups, act as a focal point for Crew Tracking into the broader CMS Programme
• Perform additional duties and provide support as required by the Head of Business Process Optimisation.

ABOUT YOU

• Demonstrate strong and confident leadership in order to guide the project team to deliver the project, to effectively design and support the required organisational change, and to realise the intended benefits
• Experience in delivering complex projects, including scoping, planning, execution, and delivery within set timelines and budgets
• Be self-motivated with excellent communication skills and the ability to build relationships with diverse stakeholders
• Given the wide scope of the project, attention to detail will be crucial
• Possess knowledge and experience in crew management processes and systems
• Show commitment to continued professional development and learning
• The role requires strong business English, both spoken and written, and will involve some international travel.
  

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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT 

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage. 

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).