Digital Operations & Performance Executive
Reporting into the Senior Digital Operations & Performance Executive, you will be responsible in ensuring daily operational tasks are completed in an accurate and timely manner. You will collaborate with multiple teams across the business to support TUI’s group one selling platform. This vital role will drive continuous improvement of the digital channels to enrich the customer experience and commercial revenue. Driving best practice and aligning operational support is priority for this role to manage the end to end sales platform performance, stability and integrity.
You will support all daily operationional activity. As a self motivator you will also use a host of tools to identify barriers to customer satisfaction and create bespoke reporting and online dashboards to track this. You will be key in supporting the team to drive detailed investigations into issues affecting customer experience through impact analysis.
Please note the closing date for applications is: Sunday 22nd September
ABOUT THE ROLE
As a Digital Operations and Performance Executive, you will play an active role in supporting the team to drive improvements across all TUI digital channels, working closely with technical and business teams. Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations, performance, and stability. This will involve the use of robust reports, management dashboards as well as ensuring we have alerts in place to instantly highlight customer struggle. You will champion the customer and drive resolutions for issues across the digital experience. You will be responsible for monitoring and reviewing KPI’s to provide up to date impact analysis, working with other members of the Digital Operations team to improve the customer journey and increase conversion. Sharing best practice across the wider Digital Operations team is key in ensuring end to end platform operational excellence.
Collaborating with other areas of the business including the development teams, technology service management and Web DevOps SRE, you will drive our business priorities to achieve agreed KPI’s and business objectives. Using the tools available to you such as Adobe, Dynatrace, Google Analytics and DataDog, you will produce reports and dashboards to capture data meeting stakeholders requirements. Using this insight and data, you will proactively look for areas of performance improvement to drive better online customer experience and commercial business benefits. Supporting the Senior Digital Operations & Performance Executive, you will input and help engagement through the Performance Forum ensuring priority incidents and new developments are tracked. Led by the Senior Digital Operations & Performance Executive, you will support the investigation of new initiatives in the digital space that could bring benefits to our platforms, aligning closing to the digital product you are accountable for.
You will be responsible for providing support for release activity by inputting operational, performance, monitoring requirements and attending pre-release meetings including daily stand-up and product development sessions. Post release performance analysis is important, and you will be responsible for following on next steps to drive performance improvements where required. Collaboration and alignment with the wider Digital Operation & Services team is key to support commercial activity - working alongside the Digital Services team acting as a key stakeholder for all Commercial change i.e. peak trading and brochure launch planning.
ABOUT YOU
- An ambitious individual with a good understanding of ecommerce and/or proven experience in an Operational role with a strong analytical skill set and experience of web analytics
- Proactive person with the ability to investigate new ways of improving web performance.
- Someone who is customer centric and is passionate about delivering continuously improved customer experience.
- The ability to manage your own time in a demanding, time-critical role and being comfortable working within an environment of ambiguity and high degree and complexity
- Ability to engage and influence stakeholders – influencing behaviour and changing opinions based on business knowledge and competence.
- Both strong analytical and good organisation skills with the ability to work under pressure and have a great attention to detail.
- Willingness to work flexible hours (successful candidate will need to work early mornings to support project implementation)
- Multilingual would be useful but not essential
ABOUT OUR OFFER
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Discretionary Bonus Scheme
- Private Medical Insurance, single cover with option to add dependants
- Permanent Health Insurance
- Excellent rates with foreign exchange
- Pension scheme and life assurance
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
If you require any further information regarding this opportunity, please email careers@tui.co.uk
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.
#LI-MB2 #LI-Hybrid
Related content
-
Your career at TUI Working for TUI means creating unforgettable experiences. If you like working in the air, on the ground, or at sea, if you're an experienced pro or just out of school, you will find your new career in one of our brilliant teams.
-
About TUI We're team players. Holiday dream creators. Industry innovators. We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
-
The best team in travel We’re a leading global travel and leisure experience company but our real deal is creating unforgettable holiday experiences for all our customers. Together with more than 65 000 colleagues, we are the best team in travel.
-
-
-
-
FAQ
-
-
-
-
-
-
-
Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
-
Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
-
Early careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
-
Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
-
Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
-
-
-
-
-
-
-
-
Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
-
-
Cabin Crew
-
-
-
-
-
How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
-
-
-
-
-
-
Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
-
Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
-
-
-
-
-
Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
-
-
-
-
Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
-
Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
-
Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
-
Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
-
Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
-
Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
-
Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
-
Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
-
Crystal Ski
-
Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
-
-
Come as you are. This is how we do diversity and inclusion at TUI...
-