Senior Platform Operations Specialist

Are you passionate about ensuring the reliable operation of customer data platforms? Join our Customer Data Management & Operations team to help maintain and optimise TUI's critical customer data infrastructure across our global markets.

This role can be located at any of our headquarters Luton, Hannover, Rijswijk, Zaventem or Stockholm. The closing date for applications will be Thursday 9th April

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll monitor and maintain the operational performance of customer data platforms, ensuring system stability, health, availability, and optimal performance across our global markets.
• You’ll design, build, and maintain operational dashboards using Tableau, Datadog, or equivalent BI/observability tools, leveraging data from Snowflake to enable effective operational monitoring.
• We'll rely on you to investigate and resolve platform incidents and issues, working collaboratively with technology teams to implement solutions and restore normal operations.
• Your expertise will be essential in implementing and managing platform changes and releases, ensuring proper testing, validation, and deployment with minimal disruption to business operations.
• Supporting data processing activities will be part of your role, including monitoring data loads, extracts, and batch processes to ensure timely and accurate execution.
• You'll implement security and access controls for customer data platforms, ensuring appropriate user permissions and compliance with security policies.

ABOUT YOU

• You have experience in IT operations, platform support, or similar roles, with knowledge of IT service management principles and practices.
• Hands-on experience building and maintaining dashboards in Tableau, Datadog, or equivalent analytics and monitoring platforms, with a strong understanding of operational KPI design.
• Working with system monitoring tools and troubleshooting complex technical issues comes naturally to you.
• Your understanding of data processing concepts and security management helps you maintain robust platform operations.
• Strong SQL proficiency, including complex joins, aggregations, CTEs, data validation queries, and performance optimisation.
• Problem-solving and analytical thinking are among your strengths, along with meticulous attention to detail and commitment to quality.
• Communication and collaboration skills enable you to work effectively in cross-functional environments with various stakeholders across the organisation.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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