Ground Operations Manager (all gender) für Hapag-Lloyd Cruises
Hamburg, DEU
Hybrid
Permanent
Full Time
40
130861
WAS DICH ERWARTET
- Eigenverantwortliche Organisation und Abwicklung der An- und Abreisearrangements sowie der Vor- und Nach-programme der einzelnen Reisen
- Erstellung des technischen Ablaufplans auf Basis des touristischen Einkaufs
- Operative Planung und Abwicklung der finalen Programme sowie Kalkulation von individuellen Gästeanfragen
- Koordination aller ablaufrelevanten Informationen für den Passagierwechsel
- Pflege der für die Touristische Operations zur Verfügung stehenden Systeme
- Fristenüberwachung und -kontrolle der eingekauften und geplanten Leistungen
- Kontrolle der Dienstleisterrechnungen mittels SAP MM
- Kalkulation von Programmpreisen sowie Überwachung und Prüfung der Betriebswirtschaftlichkeit bei Vor- oder Nach-programmen
- Sonderflugabwicklung mit Lieferung der Vertragsbestimmungen
- Transferplanung und -Abwicklung während der deutschen Saison
- Korrektur der Reiseleiteranforderungen sowie Organisation, Abwicklung und Briefing der Reiseleiter
- Überprüfung und ggf. Korrektur der Reiseinformation incl. Einreise- und Gesundheitsbestimmungen
- Krisen- und Notfallmanagement bei Sonderfällen
- Koordination und Supervision in den Austauschdestinationen
- Unterstützung bei der Vorbereitung von produktbezogenen Events
WONACH WIR SUCHEN
- Abgeschlossene Ausbildung, idealerweise mit Schwerpunkt Tourismus sowie sehr gute, weltweite Zielgebietskenntnisse und mehrjährige touristische Erfahrung (idealerweise mit Schiffserfahrung)
- Fließende Englischkenntnisse in Wort und Schrift
- Sicherer Umgang mit MS Office Anwendungen
- Eigeninitiative, Kreativität und Begeisterungsfähigkeit
- Verhandlungsgeschick und ganzheitliches, operationelles und betriebswirtschaftliches Denken
- Selbstständiges, strukturiertes und teamorientiertes Arbeiten
- Bereitschaft zu gelegentlichen Dienstreisen
WORAUF DU DICH FREUEN KANNST
- Eine flexible Arbeitszeitkultur mit zwei Mobile-Office-Tagen pro Woche
- Eine marktgerechte Vergütung mit Erfolgsbeteiligung sowie 30 Urlaubstage
- Attraktive Rabatte auf Kreuzfahrten mit unseren Flotten sowie auf viele weitere Angebote im Tourismusbereich
- Bezuschussung zu deinem ÖPNV-Ticket sowie zu deinem PLUXEE Restaurant Pass
- Ein modern eingerichteter Arbeitsplatz in zentraler Lage, nur eine „Seemeile“ vom Hauptbahnhof entfernt
- Eine zeitgemäße Führungs- und Unternehmenskultur geleitet von unseren Werten "Wertschätzung, Vertrauen und Nachhaltigkeit"
- Regelmäßige Feedback- und Entwicklungsgespräche zur gezielten Förderung deiner Stärken und beruflichen Laufbahn
- "voiio" als starken Employee Assistance-Partner an deiner Seite
- Sowie auf viele weitere umfangreiche Sozial- und Gesundheitsleistungen (JobRad, eigenes Fitnessstudio im Haus, Eltern-Kind-Büro, Firmenfitness-Kooperation mit WELLPASS, interne Yoga-Kurse, Massage, betriebliche Altersvorsorge u.v.m.)
Bei jedem Schritt behalten wir den Gast im Fokus! Möchtest du diese Extrameile mit uns gehen?
Wir freuen uns auf deine Bewerbung – ungeachtet deines Alters, Geschlechts, deiner Nationalität, ethnischen Herkunft, Religion, Weltanschauung, sexuellen Orientierung und/oder Behinderung.
Bitte bewirb dich mit deinen aussagekräftigen und vollständigen Bewerbungsunterlagen (Anschreiben, Lebenslauf, Zeugnisse/Zertifikate) ausschließlich online.
Hast du Fragen zu TUI Cruises und/oder unserem Bewerbungsprozess? Auf unserer Karriereseite findest du umfassende Informationen und FAQ. Oder schreibe uns eine E-Mail an hr@tuicruises.com. Wir antworten dir schnellstmöglich zurück.
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About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
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The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
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Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
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Cabin Crew
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How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
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Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
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Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
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Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
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Crystal Ski We’ve been taking people to the mountains for over 40 years to create unforgettable experiences in ince, snow and sun. Join us and make some of the world’s greatest ski resorts your home.
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Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
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Come as you are. We know people are as diverse as the destinations we send our customers to. Just as travel is about exploration, we are on a journey to make our work culture more inclusive. This is how we do diversity and inclusion at TUI...
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Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
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Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
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Graduates UK&I As part of the graduate programme at TUI, you’ll spend two or three invaluable years, working right at the heart of our business – with real responsibilities, and the chance to work on real projects. You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development.
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Diversity, Equity and Inclusion UK&I We're here to create unforgettable experiences. For customers. For each other too. To do this, we need to be ourselves, every day. Feel we belong and feel good in our unique-ness. That's why diversity, equity and inclusion are important to us. So our simple ask is to 'Come As You Are', and make sure that other people can do it, too. Because together, our potential is limitless.
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