FAQ

After you have successfully passed the interview, you will receive an email outlining the next steps in the process. (This can also be found in the “what’s next “tile on your online platform)

• The Placements Team or your local Destination Team will follow-up by email in the days following completion of your interview. You will be informed about your destination and /or location, job title and approximate start date if applicable.
• You will be required to reply to accept. Please note that this is non-contractual at this stage.
• Global People Services will next prepare and send your formal contract /offer letter and terms & conditions a few days after you formally accept your placement.
• After you have signed and returned your contract /offer letter you will be contacted by your dedicated Destination Point of Contact and invited to join other colleagues online in a teams group during the build-up to the start of your season.
• Depending on your placement country you may require a Visa / Work Permit. If so, you will be contacted separately and guided by our friendly experts. This does not apply if you will be locally employed.
• Much closer to the time, your Destination Point of Contact will confirm your actual start date and book your flights (if applicable).

Your role and placement for this season are already confirmed. However, TUI has a wide variety of roles across the globe. Should you wish to investigate possibilities of other roles within TUI you can discuss your suitability during your monthly 1-2-1 meetings with your line manager during the season and they will check with Mobility / Placement Team as they would investigate your qualifications, training, and experience before seeing if there is a suitable position available to make the change to.

All placements are subject to change based on business needs If it is your first season and you are not happy with your placement, you may contact the placement team here: tuimm.wfm.placements@tui.com. Please be aware this may result in you being placed in the talent pool until another placement becomes available.

If you have been successful after your interview but we do not currently have any suitable positions available, you will be placed on a waiting list. This list is also referred to as the talent pool. The placements team will then contact you when a suitable position becomes available. There are many factors that relate to being placed in the talent pool. For more information, you can contact the placements team at tuimm.wfm.placements@tui.com.

This information can be found in the job description, that is online on our website. Also, in the Sova platform under “about the job” tile on your online platform.

Start dates vary from destination to destination. At the start of the season there will be training, staff should arrive before the start of the training. Start dates will be advised depending on position / role by the destination when you are contacted by them.

Your start date is planned in line with our training to ensure you have all the necessary tools to start your new role. Should you be unable to start on this date please inform the placements team as soon as possible here: tuimm.wfm.placements@tui.com.

Should you need to leave before your planned finish date, you would need to discuss this with your line manager. Please be aware you may need to be placed in a talent pool if the dates are not in line with the needs of the business.

For example, your availability has changed, or you now have a driving license, or a qualification needed for your role. Please email the placements team here: tuimm.wfm.placements@tui.com

Yes, you can provide your HR team with the new details at any time during your employment.

Please note that you will need to give enough notice to the payroll department to process this change before the next payroll cycle if the change is bank related.

You will get your contract in your 1st working day in most destinations some may come later due to contractual obligations.

You can contact your local HR team to request a copy of your contract.

Differs per country please refer to your local HR team. (Posted) - You will be paid around the 25th of each month (please be aware if this date falls on a weekend your salary will be processed the following Monday). If you start after the 10th of the month, your first salary could be the following month so please make allowances for this.

Due to the needs of the business your role has been assigned and you should have been information of all salaries on our interview.

Please contact the Candidate Experience Team if you have any questions here: Candidates.tuimm@tui.com

If you have already provided your 3 airport choices, we have requested your flight details. We will send these to you as soon as we have received your flight information but apologies, we cannot give an exact time frame. The flight will be booked once HR gives approval that all the documentation needed has been provided, signed, received & processed by them.

Destinations that require you to apply for a visa will contact you to advise you of the procedure/process for you to obtain the visa. Any costs incurred in applying for the visa will be reimbursed on presentation of receipts (after arrival in destination)

Weekly hours and shift patterns are dependent on the job role and destination. This will be confirmed by your line manager once in destination. Generally weekly hours are between 40-46 hours per week with 1-1.5 days off per week. Active working days include weekends and could include split shifts or evenings.

Holiday days are accrued per month & the amount accrued will depend on how long you work. Where possible you will take any holiday entitlement accrued before you leave resort however any days that you are unable to take due to operational reasons you will not lose, these will be paid in your final salary. (All to be agreed by your line manager)

(Before the start of the season & before signing the contract)
If you have a holiday booked during the period that you will be employed/in resort, you will need to advise when you are offered the position & also when you are contacted by resort. You will need to advise dates you require for the holiday & the days you are away will be deducted from your accrued holiday entitlement. You may be asked to provide proof of the holiday/reason for leave.
(I would like holiday on specific dates but not booked)
Holiday is requested through your line manager once in destination. Specific holiday dates requested are subject to business needs and not guaranteed.

You will receive a link to our uniform website before the start of your season where you will be able to order your uniform. The uniform you can order will depend on your job role & once you have ordered the uniform this will be sent to the destination where you are working & you will be given the uniform when you arrive at the resort.

Staff members who have accommodation included in their contract will have their own room, but this could be a room either in a hotel or their own room in a shared apartment. Certain facilities however will be shared such as bathrooms & kitchens.

Travel and car allowance vary depending on destination, location & job role. A car is not guaranteed. Based on the needs of the role and location you will either be given a car, car share with colleagues, be given a bicycle, use public transport or walk.

This will be covered once you get to your destination by your line manager, but this is not guaranteed.

Each staff member has the same luggage allowance 40KGS of hold luggage (generally 2 suitcases 20KG each). Please check the airline website for your hand luggage allowance. Anyone who requires/wants any more than this would have to book & pay for this themselves by contacting the airline directly (the company will not reimburse this).

You shall need to inform the destination that you are no longer able to fly/start work on that date, and they shall try to find an alternative.

You will be advised when you arrive in resort which hotel/s.

At the start of season there will be group training provided in destination for all job roles (amount of training days varies depending on job role) these are working days and are paid as such. If you arrive after the start of season you will have training with your line manager in destination.
*For all concept roles including childcare / kids club, fitness, entertainment, swim & football please see below in the concept FAQ section.

Posted contract employees will have health insurance cover provided by TUI covered by Allianz. You will receive details via email at the start of your season.
UK residents are advised to also apply for a GHIC card (Global Health Insurance Card).
Personal valuables / items / belongings are not covered by insurance, if you wish for these to be covered you will need to take out your own policy.
Local contracted employees are covered by their local authority health policy

This is role specific. The average commissions were given to you in your interview, but this will also be covered once you get to your destination by your line. Any commissions will be paid a month in arrears into the staff members' salary.

There is a friends and family discount scheme for employees plus friends and family on TUI trips / excursions with a code. Discounts are also offered on holidays with a code generated by the employee within the TUI Intranet.

The invitation to all trainings (e-learning, virtual training, or face to face training) will be sent by the Hotels & Resort Training Management Team as soon as you have accepted your placement not earlier than January. You will have an individual & personalized Training Journey depending on your role and experience. Some personal investment (example e-learnings) is required pre-season. If you are invited to the face-to-face Training, you are obliged to follow the TUI rules / Training Guidelines & Etiquette during the training. You will need to arrange private travel insurance for the duration of the training abroad. From November onwards you find all information around the Training on our webpage: https://development.tui-blue.com/training/#your-training-journey
Further questions you can raise to hotel.training@tui.com