FAQ

All of our roles are advertised on our careers website where you’ll be able to view the full job description and apply.

If you already have a TUI account and can’t remember your login details, please use the ‘forgotten password’ prompt on the login page. Your password will then be emailed to you. Please ensure you’re using the ‘log in’ button and not the ‘new user’ button. Also is you have another email address that you may have used to previously apply for one of our vacancies we would suggest trying that one too via the forgotton password link.
Please give 24 hours for your password reset to be emailed to you.

For this role, you’ll not be required to upload a CV as part of your online application.

To be eligible to apply for a Cabin Crew position, there are certain requirements that you must meet.

• Age: 18 years of age on 31st January 2024. This will be checked as part of the recruitment process.
• Reach: Able to reach to a minimum height of 6’2” (without shoes on).
• Education: Fluent in English, both spoken and written.
• Medical: Obtain a cabin crew Medical Report carried out by an approved Aeromedical Examiner, at your own cost before your training commences.
• Travel Time to Base: Live within 90 minutes (1 and a half hours) of your allocated airport base.
• Swimming: Able to swim 25 meters unaided.
• Right to Work: Have the Right to Work in the UK or Ireland (If applying for Dublin)
• Passport: Hold a valid 10-year UK, Irish or EU passport, with a minimum validity of 6 months, which permits you to travel freely worldwide.
• Uniform Guidelines: You’ll be required to follow local uniform guidelines.
• Fit to operate: You'll be required to operate in line with all regulatory and company requirements tasks relevant to the role of Cabin Crew
• Able to obtain a full and valid Airside ID to be able to operate as Cabin Crew; For this you will need to obtain the following at your own cost:
  1. UK Disclosure Barring Service (DBS) Check or Garda Vetting Check (GVC) if applying for Dublin
  2. Cabin Crew Medical Report carried out by an approved Aeromedical Examiner
  3. Any Overseas Criminal Record Check’s
• Testing for psychoactive substances (Drugs & Alcohol): To prevent misuse of psychoactive substances, testing for psychoactive substances may be conducted, upon employment and may be required by the airline during your employment.
• Training: You’ll complete an intensive training course of approx. 4-6 weeks. Passing this course is a requirement prior to starting in role, you’ll be required to pass a combination of practical and theory exams.

To be eligible to apply for a UK&I Cabin Crew position, you must have the right to live and work in the UK or Ireland (if applying for Dublin) without any restrictions.

All of our available opportunities are listed on our careers website. If you can’t find a specific base listed, then it means that we’re not recruiting for that base or location.

You can only apply for one base, so please apply for your first choice. Should you apply for multiple bases then we’ll be unable to process your applications.

All our Cabin Crew positions are seasonal and are initially offered on a 6/7-month fixed term basis.

If successful, our Cabin Crew training courses are held from February onwards. Should you be successful and offered a position, you’ll be allocated to a training course based on recruitment and operational needs at the time, therefore you must be available from February until the end of October.

Our Cabin Crew training courses are typically held in February through to May, depending on operational requirements. All courses are full time and run for approximately 4-6 weeks. The duration of your training course will be dependable on training requirements at the time. We’re unable to accommodate alternative start dates.

If your circumstances mean you’re unable to commit to a February start date, then we’d encourage you to apply for our next recruitment campaign. Please note in advance, we’re unable to keep applications on hold for future recruitment campaigns, please consider this before applying.

You’ll be joining us during the summer and as a holiday airline, this is our busiest time. We want to be open and transparent with all our applicants and unfortunately, we’re unable to guarantee any existing annual leave requests, regardless of duration.

During your first contract, annual leave will be allocated to you by our Crew Rostering Team.

All new Cabin Crew will operate routes in our short-haul and mid-haul sectors. The routes you’ll operate will depend on the flying programme at the base you operate out of.

If you’ve applied for a role with us, then the majority of our emails will come from our Airline Recruitment Inbox. You will occassionally recieve emails from TUI People too, which is our Application Tracking System.

Please add the following email addresses to your email contacts: airline.recruitment@tui.com and no-reply@tuipeople.com to ensure these are visible in your inbox and not treated as spam.

If you’re eligible to proceed with the role of Cabin Crew, you should receive the online assessments within 10 working days of applying. If you haven’t received this, please check your spam folders. After 10 working days, if you’ve still not received a link please contact airline.recruitment@tui.com.

You’ll be required to complete a Situational Judgement Test and Personality Questionnaire. Details of what to do at each stage of the process will be provided in your invitation email.

If you’re experiencing technical issues with your online assessments, you should firstly review our technical help page by clicking here.
If you’re unable to resolve your issue, then please contact airline.recruitment@tui.com.

Please contact our Talent Acquisition Team at the earliest opportunity by emailing airline.recruitment@tui.com.

If you’re unsuccessful for one of our bases, then we’re not able to accept further applications for other bases during the same recruitment campaign. Unsuccessful applicants must wait until the following year’s campaign to reapply.

On successful completion of our online tests, and after your application has been screened, you’ll be invited to attend a half day assessment Centre. Our assessment Centres will be held virtually, we'd reccoment using a PC/laptop device. However you can also join using a smartphone or ipad/tablet.

Full details on how to prepare will be provided ahead of the assessment centre.

If you’ve successfully completed the online tests, you’re now one step away from attending a TUI Cabin Crew assessment centre. Your application will now be screened by our admin team to ensure you meet the eligibility criteria for the role.

If your application meets our criteria, you’ll be emailed a link to book yourself onto a TUI Cabin Crew assessment centre. Dates are limited and we would recommend that you book onto the earliest convenient date.

Please don’t worry if there are no dates available, this means that current assessment centres are fully booked. Please keep reviewing the website for further dates to be loaded.

For successful candidates, please allow 10 working days to receive the invite.

Full details of what to do at the assessment centre will be provided in your invitation email.

You’ll be representing yourself virtually and we’d recommend that you attend in smart appearance.

Please keep your attestation safe, should this be required then we'll provide further information during the recruitment process.

If you’re successful at one of our assessment centres, you’ll be placed into our Cabin Crew Talent Pool. Reaching this stage means your skills and behaviours have matched our selection criteria and you’ve shown real passion for the role of Cabin Crew – you’re now only one step away from joining the TUI Team.

You’ll remain in our Cabin Crew Talent Pool whilst we finalise our airport base requirements; our offers are made in line with business needs which means that some bases and candidates may receive offers before others.

We’ll keep in touch when you reach this stage.

We want to be open, honest and transparent about our offer process. On occasion our base requirements do change, which may result in you not receiving an offer. If you don’t receive an offer for this season, you would be required to reapply when we launch our next Cabin Crew Recruitment Campaign.

Once you’ve been offered a start date, we’ll put you in touch with our Referencing Team who’ll make sure you complete all the relevant documents and are ready to start with us. During this time, we’ll carry out a full five-year reference check.

We’ll also ask you to obtain a valid UK Disclosure Barring Service (DBS) Check Certificate or Guarda Vetting Check (GVC) if applying for Dublin, a valid Cabin Crew Medical Report carried out by an approved Aeromedical Examiner, and any Overseas Criminal Record Check (CRC) Certificates that you require. We will instruct you when to obtain these certificates so please wait for further instructions from us.

Applicants that have been overseas for six continuous months or more in the last five years will be required to obtain an Overseas Criminal Record Check (CRC) Certificate from each of the relevant countries.

When completing your five-year referencing history, it’s essential that your employment start dates, and employment end dates are correct. To ensure that you have up to date and accurate referencing information you’ll be required to obtain a copy of your five-year referencing history from HRMC.

Full information will be provided should you be successful in receiving an offer.

Our Cabin Crew training courses are full time and run for approximately 4-6 weeks. During the course you will learn about health and safety, where there will be both practical and theory elements, along with regular exams that need to be passed to a high standard. There will be early starts, late finishes and you will be required to study in your spare time.

We encourage our Cabin Crew colleagues to be themselves, as they are at the heart of our brand. We have a gender neutral uniform policy, where we offer flexibility, and encourage a diverse and inclusive culture.

Full details of our TUI Cabin Crew uniform poilcy will be shared during the training course, but if you have any specific questions, please contact us: Airline.Recruitment@tui.com

Cabin Crew colleagues are welcome to have visible tattoos, however if they are on the neck or face, they will need to be covered. This is also the case if your tattoo could be deemed offensive in any way. In this case, camouflage make-up or plasters can be used.

• You are at least 18 years old at the start of training
• Holding or being able to obtain a EU/EEA or Swiss passport, valid for at least 6months from day 1 of training and the legal right to live and work in Belgium before the start of your training.
• Holding a valid Belgium Social Security number
• You speak, understand and write good English and French or Dutch equivalent to CEFR B2 or ILR L3.
• You are able to swim a minimum of 25 metres
• You can reach to a height of 1.89m with flat feet on the ground and no shoes
• You can report to your base in uniform within 60 minutes
• We cannot guarantee specific leave during your first contract. You are willing to change or cancel booked holidays if necessary.

We have several start-up options. For summer season 2025, we programmed initial trainings between January and April. So even if you have to give notice at your current job, feel free to apply. You will be given the exact possible dates at the end of your application process.

For job students, a separate vacancy is published for student cabin crew positions. The training will take place during school holidays and weekends, with the aim of working during the summer of 2025.

You will first have an intensive five-week theoretical course on, among other things, on-board safety, service, evacuation exercises… and during the following days, your practical training flights will be scheduled. So, in total, expect a training period of about 5-6 weeks. For job students, your trainings will take place during the weekends and school holidays.

Yes, you will receive a salary from the start of your training, this is similar to your basic gross salary. From the moment you start flying, several supplements and legal benefits are added.

If you are flying as a job student, you will receive a full salary as from the first day you start flying. The amount of your gross salary, supplements and benefits remain the same.

Yes, but we do ask that you are motivated and committed to improve the other national language. We do expect you to have a basic knowledge of the country’s other language so you can have basic conversations, answer simple questions or assess and explain any risk on board.

English is the working language in aviation and all classes and exams will also be taught and conducted in English. Your level of English (written and spoken) will therefore be assessed during your online tests.

Most of our customers go on holiday during school holiday periods during winter and summer. We offer a contract from the first day of your training until 3 November 2025. Depending on your regular evaluations, we are happy to offer one or more extensions, and this may also result in a permanent contract.

We offer also lot of opportunities for working in other parts of TUI as well. Whether at headquarters, abroad or in our various Travel Shops. Job students will fly during the summer period (July-August and/or September).

The salary of a Cabin Crew contains several elements. There is the gross basic salary, on top of that you receive various supplements (e.g. per diems, a crew commission on the on-board sales turnover, commuting compensation, …) and many more TUI benefits.

More details on your salary, you receive once you pass the complete application process.

You need to have at least five GCSEs including maths, English and a science. Maths must be at grade B/6 or above and all others at grade C/4 or above, or equivalent qualifications. To view equivalent qualifications, please click here.

Yes, if successfully invited to an assessment centre, you will need to bring certified proof of academic qualifications which need to be in English

Yes, a degree in any field supersedes the GCSE requirements so you may submit an application

All applicants must have the right to live and work in the UK indefinitely without additional approvals. We’re unable to sponsor or support any visa applications.

No, a cover letter is not required

No previous flight training or experience is necessary.

Yes, you can still apply if you hold a PPL but with a maximum of 100hrs total time. No additional ratings may have been added to the licence, i.e., Night Rating, Instrument Rating, Flight Instructor Rating etc.

If you have commenced an integrated ATPL course or have attempted any theoretical exams required for the issue of a Commercial Pilot Licence or Airline Transport Pilot Licence (regardless of the result) you will not be accepted on the TUI UK MPL Scheme.

No, this programme is designed for those who have no, or very little flying experience.

You must be at least 18 years of age on or before 1st September 2024. If you are 17, you may still submit an application so long as you are 18 on or before 1st September 2024.

Training costs are not required to be paid prior to or during training. Upon completion of training and joining TUI as a cadet pilot, you’ll be paid a cadet salary for four years. This salary is currently £34,938 and will increase in line with pilot pay scheduling agreements.

No, you will not receive a salary or allowances whilst training.

The training is full time, and it will be necessary to study in your own time outside of this, therefore we strongly recommend against working alongside your training.

You’ll be issued with a conditional offer of employment with TUI Airways on commencement of your course; however, you’ll be required to complete your training to the required standard in order to proceed with a career as a cadet entry pilot at TUI.

Yes, there is a bond to cover the cost of your training. If you leave within the first four years of employment as a pilot, you will be liable to pay back some, or all of your training costs. Further details about this will be given as the assessment centre should you receive an invite.

The course start date is in early September 2025.

No, this is the only course in 2025.

Yes, there will be courses on an annual basis.

No, if successful, you will be offered a 2025 course start date.

The course will take approximately 19 months to complete.

The training course is full time, and you will have rostered days off. We are unable to give leave for holidays or other events.

The ground school is mostly self-study and virtual classroom from your own home. You will be required to attend classroom training for one week every 6 weeks. The flying and simulator training will take place within a TUI approved training facility which may be outside of the UK.

Accommodation will be provided when you are required to be away from home during practical phases 1-4.

Yes, you must stay at the training location when you are training.

You will be issued with a Multi-Pilot Licence (MPL) and this will enable you to operate a Boeing 737 acting as co-pilot in an aeroplane required to be operated with a co-pilot for commercial air transport.

An MPL can be upgraded to an ATPL providing the licence holder is at least 21 years old and has a minimum of 1500 hours flying time.

You’ll be advised of your UK base towards the end of your training. Base preferences will be taken into account but cannot be guaranteed.

Yes, all MPL cadets will be issued with a uniform that is provided by TUI.

If your tattoo could be deemed offensive in any way, it must be covered. All neck, throat and face tattoos regardless of location and size need to be covered.

The assessment centre is planned for mid-April 2025 and simulator assessments planned for early May 2025. These will be the only dates available.

If you have completed your assessments, rest assured we have received them, and they will be reviewed within the given timelines.

Unfortunately, due to the volume of applications we are unable to give individual feedback. You can resubmit an application next year.

We aim to have all digital interview outcomes issued by the end of March 2025.

We cannot give individual feedback but click here for some helpful tips.

If you’re experiencing technical issues with your online assessments, you should firstly review our technical help page by clicking here.

Please click here to find some practice tests.

Please ensure that you read the information on this page thoroughly and if you need to ask a question that’s not already answered, you can contact us by emailing cadet.recruitment@tui.co.uk and a member of the pilot recruitment team will respond to you.