TUI Service Support Rep | German or English Speaking | Local Residents
TUI Service Support Rep | German or English Speaking | Local Residents
As a TUI Rep, you’ll be at the heart of each guest’s journey, creating unforgettable holiday experiences across our destinations.
From the moment you join, you’ll play a key role in making every moment special - whether that’s offering a warm welcome, solving challenges, or sharing local knowledge to bring the destination to life. Your passion for great service and your ability to adapt will make a real difference to our guests - and help keep TUI a trusted name in travel.
Success Profile
What makes you shine in this role?
Check out the qualities we’re looking for and see if you have the right skill level.
Success Profile
What makes you shine in this role?
Check out the qualities we’re looking for and see if you have the right skill level.
- Adaptable
- Communicator
- Personable
- Problem-solver
- Team player
- Responsible
Career path
We offer just the right career path to support your immediate and future success.
Rewards
Competitive salary
We offer a fair, reliable salary that rewards your hard work, helping you enjoy your time both on and off the job.
Comprehensive training
You’ll receive full training and support before the season starts, with ongoing development to help you grow in your role.
Uniform provided
We’ll provide you with everything you need to look the part and feel confident from day one.
Community
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
What I love about working for TUI is the chance to connect with so many different cultures every day. It’s truly inspiring to learn new things about the world and the people in it.
Mikkel Jensen
The TUI Culture
We’re not here to only follow the map. We’re here to redraw it. This is how we work, lead, and grow: with purpose, personality, and just enough edge to keep things interesting - detours and all.
Trusted
We say what we mean, do what we promise, and own it when things don’t go our way. We show up - for our people, partners, and customers. Every. Single. Time.
Unique
We’re unapologetically ourselves. We celebrate diverse perspectives, play to our strengths, and bring our full selves to work. Cookie-cutter? Not our style.
Inspiring
We bring the spark. From fresh ideas to everyday improvements, we go the extra mile - with curiosity, pride, and a smile that says, “Let’s TUI it.”
Life at TUI
Take a look behind the scenes, and discover a day in the life at TUI. See how we do everything with the Let's TUI it spirit and how we're creating unfortgettable experiences for us and our customers.
Calling all tourism pros based in Türkiye!
We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Reps. If you have the right to work in Türkiye and speak German or English plus ideally another European language, then keep on reading!
ABOUT OUR OFFER
- A job at TUI offers more than your basic salary which already starts at 35.520 TL net/monthly.
- Meal allowance with Multinet card.
- 1 day off/week.
- 45 working hours/week.
- A company iPad & uniform are of course standard.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT THE JOB
- Create special moments for our guests through both digital and face-to-face interactions. Make them feel welcome and happy, building a strong connection with each one.
- Engage with guests from around the world to identify their needs and offer tailored recommendations. Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience.
- Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. Ensure guests receive appropriate care and help, including face-to-face interactions when needed.
- Collaborate with colleagues, teams, suppliers, and partners from all over the world. Respect and embrace our diverse TUI culture.
- Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.
ABOUT YOU
- Dedicated to making our guests happy, going above and beyond to create unforgettable experiences.
- A quick learner, ready to master the technology and tools needed for the role. Embrace feedback and excel in managing online guest queries with efficiency and professionalism.
- Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
- Proactively identify and resolve issues creatively before they escalate. Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions.
- Communicate clearly and effectively, both face-to-face and online. Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience.
- Hold a driving license and fully conversational in English or German. Additional languages would be a great asset.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
You could be here!
Explore Location
Des questions sur cette offre?
J'y réponds avec plaisir en ligne.
Email: destination.careers@tui.com
Veuillez noter: Pour demandes de renseignements seulement. Les candidatures sont acceptées uniquement en ligne.