Mitarbeiter Support Center XTUI & ltur (m/w/d) 1
Hannover, DEU
Hybrid
Permanent
Full Time or Part Time
38,5
130313
Bewirb Dich jetzt als Mitarbeiter Support Center XTUI & ltur (w/m/d) bei der TUI Customer Operations GmbH und werde zum nächstmöglichen Zeitpunkt Teil dieses neuen Teams, zunächst befristet auf 2 Jahre.
Du bist kommunikationsstark und Du fokussierst Dich auf die Lösung und nicht auf das Problem?
Neue Aufgaben übernehmen und gemeinsam mit den Kollegen:innen Prozesse hinterfragen und kundenorientiert ausrichten, würden Dir Spaß machen und Dich fordern?
Dann solltest Du Dich für unser Support Team XTUI & ltur bewerben!
** Diese Position kann flexibel in Deutschland besetzt werden, eine berufliche Anwesenheit in Hannover ist jedoch ab und an erforderlich**
ANFORDERUNGEN FÜR DIESE POSITION
- Beratung, Buchungsabwicklung und Support aller relevanter Reisebüro und Endkundenanfragen der Marken XTUI & ltur über diverse Kontaktkanäle (Email, Telefon, Chat etc.)
- Buchungskontrolle und Anpassung bei Unstimmigkeiten von bestehenden Flugbuchungen
- Bereinigung undSicherstellung in Midoco/ MidOffice System, um Abrechnungsfehler zwischen Einkäufer und Airline zu vermeiden
- Modifikation von Flugleistungen (falls im Vorgang erforderlich), die Anpassung der Unterkunftsleistungen und diversen Zusatzleistungen
- Sicherstellung der Kosten- und Kundenzufriedenheit
- Queuebearbeitung von Flugzeitenänderungen und Flugstreichungen mit Weiterleitung und Bearbeitung in den Folgesystemen, welche relevant für die Beförderung sind
- Emailbearbeitung und Sicherstellung der Weiterleitungen/Anpassungen von diversen Airlineinformationen
- Flugänderungen bei Verkehrstags- und Airportwechsel sowie Flugzeitenänderungen
- Führen und Bearbeiten von Reklamationsgesprächen und schriftlichen Kundenbeschwerden
- Emailbearbeitung und Notizversand für bestehende Vorgänge, wenn Verursacher der Veranstalter oder die Airline ist
ZU DIR
Du hast eine abgeschlossene Ausbildung zum Tourismuskaufmann/-frau oder eine vergleichbare Ausbildung mit längjähriger Erfahrung
DU bringst Touristikkenntnisse mit Schwerpunkt Flugkenntnisse mit
DU hast Systemkenntnisse in AMADEUS, IRIS.plus, TOMA/Midoco
Du nutzt moderne Kommunikationstechniken
UNSER ANGEBOT
- Eine Anstellung beim weltweit führenden Touristikkonzern mit internationalen Karrieremöglichkeiten
- Ein offenes, freundliches und kollegiales Betriebsklima mit flachen Hierarchien und kurzen Entscheidungswegen
- Eine attraktive Vergütung mit Urlaubs- und Weihnachtsgeld und flexiblen Arbeitszeitmodellen
- Umfassende und individuelle Weiterbildungsmöglichkeiten/-programme, die Fach- und Führungskarrieren fördern
- Mitarbeitervergünstigungen und weitere attraktive Sozialleistungen (Jobticket, Belegschaftsaktien)
- Ein umfangreiches Sozial- & Gesundheitswesen mit vielfältigen Angeboten (Betriebssportgruppen, Inhouse Massagen)
Inspiriere uns durch Deine Einzigartigkeit! Wenn Du mehr darüber erfahren möchtest, was Diversity & Inclusion für uns bedeuten, besuche einfach Unsere DNA.
-
Career Areas | Jobs & Careers at TUI Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here. -
About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
-
The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
-
-
-
Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
-
FAQ
-
-
-
Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
-
Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
-
Early careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
-
Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
-
Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
-
-
-
-
Cookie Notice | Jobs & Careers at TUI Your privacy is important to us. Here you will find all the information about what cookies are, how we use them and your choices when it comes to cookies.
-
-
-
-
-
-
Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
-
-
Cabin Crew
-
-
-
-
-
How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
-
-
-
-
-
-
Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
-
Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
-
-
-
-
-
Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
-
Digital, Tech, & Data | Information Security Within our Information Security community of practice you will perform a crucial role in protecting our IT organisation.
-
-
-
Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
-
Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
-
Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
-
Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
-
Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
-
Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
-
Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
-
Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
-
-
Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
-
-
-
Come as you are. We know people are as diverse as the destinations we send our customers to. Just as travel is about exploration, we are on a journey to make our work culture more inclusive. This is how we do diversity and inclusion at TUI...
-
-
-
-
-
-
-
Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
-
-
-
Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
-
-
-
-
-
-
-
-
-
-
-
-
You could be here!
Explore Location
Questions about the job?
I'm happy to answer them.
Email: michaelaelisabeth.zimmer@tui.de
Please note: For enquiries only. Applications are only accepted online.
